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Internet Banking

Internet Banking fraud occurs when someone uses your details to access your account through Internet Banking and illegally transfers funds to a different financial institution. Access to your logon details is usually made possible through techniques such as hoax emails or by accessing Internet Banking from a PC you can’t trust.

Tips that will help you protect against Internet Banking fraud:

  • Ensure you have up to date anti-virus and anti-spyware software installed on your computer.
  • Never divulge your password or access code to anyone.
  • If you have accidentally given out personal information, change your access code immediately and report the matter to The Mutual's friendly staff.
  • Always access Internet Banking by typing themutual.com.au in your browser and clicking on the Internet Banking Login link.
  • Always look for the SSL encrypted connection as indicated by the https:// and a padlock in the top address bar. You can also check that the website's digital certificate is issued by Verisign.
  • Always logout from your Internet Banking session and remember to close your browser.
  • Do not use computers at public places, such as Internet Cafes, for Internet Banking.
  • Never reply to any emails asking for personal or account information.
  • Change your Internet Banking access code on a regular basis.
  • Regularly check your account balances and immediately report any discrepancies.
  • For an additional level of security, request a security token for transactions.

Questions?

If you have any questions, please contact us