Internet Banking fraud occurs when someone uses your details to access your account through Internet Banking and illegally transfers funds to a different financial institution. Access to your logon details is usually made possible through techniques such as hoax emails or by accessing Internet Banking from a PC you can’t trust.
Tips that will help you protect against Internet Banking fraud:
- Ensure you have up to date anti-virus and anti-spyware software installed on your computer.
- Never divulge your password or access code to anyone.
- If you have accidentally given out personal information, change your access code immediately and report the matter to The Mutual's friendly staff.
- Always access Internet Banking by typing themutual.com.au in your browser and clicking on the Internet Banking Login link.
- Always look for the SSL encrypted connection as indicated by the https:// and a padlock in the top address bar. You can also check that the website's digital certificate is issued by Verisign.
- Always logout from your Internet Banking session and remember to close your browser.
- Do not use computers at public places, such as Internet Cafes, for Internet Banking.
- Never reply to any emails asking for personal or account information.
- Change your Internet Banking access code on a regular basis.
- Regularly check your account balances and immediately report any discrepancies.
- For an additional level of security, request a security token for transactions.