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As we navigate these unprecedented times, The Mutual Bank is committed to continuing to support you, our valued members.

We know that many in our community are being impacted by this crisis; as such, we have introduced a number of additional support measures for those impacted by COVID-19.


Financial hardship

Our team are committed to supporting you and your banking needs. We know this is a difficult time for many of our members, and if you are experiencing financial hardship we want to encourage you to talk to us…

Contact your Personal or Business Banking Manager today, or call us on 1300 688 825.


Members with loans

We have options available for Business and Personal Banking members facing financial difficulty, which include:

  • Loan repayment pauses for a period of time to help you out
  • Access to additional funds you may have available in redraw
  • Consider if Interest Only repayments are right for you
  • Reduce repayments to the minimum monthly repayment amount
  • Utilise money in your Everyday Offset (if available)
  • Consider a temporary increase on overdraft limits
  • Bank anywhere, anytime

Each financial hardship enquiry is assessed and managed by our experienced team on a case by case basis, with tailoring of solutions to help during this difficult time. Talk to us… 1300 688 825.


Bank anywhere, anytime

Members can access their money through The Mutual Bank’s 24-hour banking options, including:

  • The Mutual App, which can be downloaded from the App Store or Google Play
  • Internet Banking, accessed via
  • Telephone Banking, available by calling 1300 657 523
  • ATM’s, cash can be withdrawn and funds transferred using a Mutual ATM

To register for Internet Banking or Telephone Banking, please contact our Member Services team on 1300 688 825 during business hours.


Government resources

Stay informed on the latest advice, news and resources on COVID-19 by downloading the Government’s ‘Coronavirus Australia’ app or by visiting one of the following websites:

To stay up-to-date on the latest information from The Mutual Bank, please follow The Mutual Bank at or check the news items at