Increase font size Decrease font size

Attention: open in a new window. Print

Lost or Stolen Cards

Need help for a lost or stolen card?

 

Block your card immediately through The Mutual App

  1. Open The Mutual App
  2. Go to ‘Cards’ and select your card
  3. Change your card status from ‘unlocked’ to ‘locked'

You can also order a replacement card by selecting ‘Replace Damaged Card’

Within Australia  
1300 688 825

9.00am - 5.00pm Weekdays

9.00am - 12.00pm Saturday

1800 800 521                               After hours

 

International  
+61 2 4933 8044

9.00am - 5.00pm Weekdays

9.00am - 12.00pm Saturday

Visa Global Customer Assistance After hours

Click here to go directly to the Visa help page.

Questions?

If you have any questions, please contact us