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Debit Cards

There are many different forms of card fraud. The most common is someone obtaining your card details and uses them over the phone or online to make large purchases in your name.

Tips to protect yourself from card fraud

  • When you first receive your new card, sign it immediately.
  • If the card is a replacement, cut up your old card.
  • Safeguard your card and PIN at all times, and never carry your card and PIN together.
  • Always cover your PIN when using ATM and Eftpos machines.
  • If you believe an ATM has been tampered with, do not use it.
  • Ensure that the ATM transaction has been completed before walking away.
  • Advise The Mutual of up-to-date phone numbers, including home, mobile and work. This will aid in staff being able to contact you when verifying transactions on your account.
  • Be aware of anyone acting suspiciously near an ATM.
  • Be alert for anyone trying to observe you entering your PIN.
  • Always keep your card in sight during a transaction.
  • When shopping online, only deal with reputable companies, and check for the padlock symbol and https:// address
  • If you are going overseas, advise The Mutual staff prior to leaving so that we can monitor any overseas transactions.
  • If your card is lost or stolen, report it immediately.


If you have any questions, please contact us