Fraud Prevention

Phishing emails are designed to trick you into disclosing personal information such as account details, passwords or card numbers. Be suspicious of unexpected emails from a bank, credit union or building society asking you to supply information.

If you have accidentally given out personal information regarding your account details, please change your Access Code in Internet Banking immediately. If you are unsure how to do this or have any other queries, please contact our helpful staff and they will assist you.

Remember, The Mutual Bank will never ask you to confirm your identity or supply your passwords via email.

If you receive an email claiming to be from The Mutual Bank asking for account or personal information or directing you to log in to an external site, please contact our staff immediately.

These emails come from senders who are usually unknown to the receiver. They contain links or attachments that may download and install malicious software (malware) onto your computer.

If you click on a link in these emails, or open an attachment, the malware will try to install itself automatically on your computer, though this could be blocked if you have the appropriate software security updates installed on your computer. Some malware is even programmed to uninstall your anti-virus software prior to attempting to infect your machine.

If you have already actioned an email by clicking on the link, or you notice that your computer has become slower and you have other icons on your computer that you don't remember downloading, these are signs that your computer may have been infected by a virus or other malware.

In this case, have your computer professionally inspected and cleaned by a trained computer technician to remove any malware that may have been downloaded, and as a continued preventative measure, have them install the latest anti-virus and anti-spyware software.