Building a Future of Mutual Support

As a member-owned bank, supporting our members and local community is a part of our DNA. This commitment spans all levels of our organisation, not only are our profits reinvested into our members and the community in the form of better products, and services, we are also dedicated to supporting local employment, small businesses, and community initiatives.

Building great relationships with our members and local community is at the heart of this approach; and one example of this is the relationship The Mutual Bank has developed with local small business, Proctor Building Solutions.

Proctor Building Solutions is a home-grown Hunter success story; specialising in bespoke building projects for both commercial and residential, Proctor Building Solutions has made a name for itself providing high quality, end-to-end building solutions. Established by their late father, John Proctor, in 1972, and now run by brothers Dan and Ken, Proctor Building Solutions is a business banking member of The Mutual Bank.

Over the years the banking relationship has evolved, with The Mutual Bank becoming a client of Proctor Building Solutions and the company working across multiple projects for the bank, including being appointed Clerk of Works for the recent Head Office development.

The Mutual Bank CEO Geoff Seccombe said, “Having someone, we knew and trusted, on the ground being our eyes and ears was essential to the smooth development of our new administration building. We are grateful to have professional local support available.”

As a family-owned company quality, trust and client satisfaction are essential values for Proctor Building Solutions, a focus that is shared by The Mutual Bank, and something that has enhanced the generational relationship.

“Mum still banks with The Mutual Bank,” Dan Proctor said. “We have a great relationship with our business banking manager, Errol, as well as the rest of the team, and the support and advice they provide has continued to help us access the right finance to grow our business.”

The Mutual Bank CEO Geoff Seccombe said, “The alignment in values and ethos between The Mutual Bank and Proctor Building Solutions has built a strong and trusted relationship, and we look forward to continuing to work together for the mutual benefit of both our organisations.”

Having worked with The Mutual Bank as a client has only served to strengthen ties between the organisations. “We’ve seen ‘behind-the-scenes’ at The Mutual Bank, and we like how they operate,” Dan said. “They look after their members and provide excellent service, and that’s what we look for as a business and as personal members.

If your business could benefit from local support, talk to us... call 1300 688 825 to speak to a Business Banking Manager.