Members are advised to be aware of a particularly realistic-looking scam text message and scam email circulating, impersonating myGov.

The myGov scam text or email advises the person they have an outstanding refund from myGov and directs them to click on a link to accept the payment.

The myGov scam messages have screenshots of the myGov logo and appear to be legitimate – they are not.

Members are asked to exercise extreme care when clicking on links in any texts or emails, or disclosing your personal information. Members are encouraged to review the myGov Security statements as published on its website, including:

  • myGov will never send you a text, email or attachment with hyperlinks or web addresses.
  •  myGov will also never send you an email or SMS asking for:
    • your username
    • your password
    • your myGov PIN
    • your secret questions and answers.

Members are advised to report any suspicious myGov messages received, by phoning the Services Australia Scams and Identity Theft Helpdesk on 1800 941 126, and to

As we enter a new financial year many members will be receiving notifications from the Australian Tax Office (ATO) about their income statement or tax returns. The ATO says while it may use SMS or email to ask to be contacted, it will never ask anyone to return personal identifying information through these channels.

Members who think they may have become a victim of identity theft or a scam can seek assistance from IDCARE a free government funded service, and call NSW Police.

For IDCARE visit the IDCARE website or call them on 1800 595 160 and for NSW Police visit Crimestoppers or call 1800 333 000.

As always, our Member Service Team is here to help. If you think something is “not quite right” or believe you may have been a victim of identity theft or scammed, please get in touch with Member Services as soon as possible on 1300 688 825.