News

Award recognition for The Mutual Bank

Thu, 17 Sep 2026 06:24:54 Z

A great banking product may attract attention, but great service earns trust.

That combination has seen The Mutual Bank recognised on the national stage once again, taking out Term Deposit Account of the Year (Customer-Owned Bank) at the 2026 WeMoney Awards while also earning finalist recognition across five additional categories, including two awards for customer service excellence.

The win marks the second consecutive year The Mutual Bank has received the prestigious term deposit award, reinforcing its position as a leader in delivering value for Members through its customer-owned model.

The award recognises The Mutual Bank's ability to deliver strong value for Australian savers through competitive rates, flexible term options and the confidence of banking with a customer-owned institution. At a time when many Australians are looking for secure ways to grow their savings, the award reinforces The Mutual Bank's commitment to helping Members make their money work harder.

The Mutual Bank was also named a finalist in:

Best for Flexibility (Term Deposits)

Best Low Rate Credit Card (Customer-Owned Bank)

Excellent Rates & Fees (Customer-Owned Bank)

Outstanding Customer Service (Credit Cards)

Outstanding Customer Service (Savings Accounts)

The customer service finalist nominations are particularly significant for The Mutual Bank, recognising excellence across both Savings Accounts and Credit Cards. The recognition reflects the bank's ongoing investment in personalised service, local expertise and meaningful Member relationships.

The Mutual Bank CEO Mark Williams said the results demonstrate the bank's commitment to delivering both competitive products and exceptional member experiences.

"We're incredibly proud to receive this recognition from WeMoney, particularly at a time when Australians are looking not only for competitive products, but a banking experience they can trust.

"While winning Term Deposit Account of the Year for a second consecutive year is a fantastic achievement, being named a finalist in two Outstanding Customer Service categories is equally meaningful.

"We're particularly pleased to receive this recognition while many Australians are focused on building their savings and financial security. This award reinforces that our term deposit offering continues to provide outstanding value for Members.

"As a customer-owned bank, service isn't something we see as a department. It's part of every interaction, every conversation and every decision we make for our Members. These recognitions reflect the dedication of our people and their commitment to helping people thrive."

Matthew Ikin, Executive General Manager at WeMoney, said The Mutual Bank's continued success demonstrates its leadership within the customer-owned banking sector.

"These back-to-back wins cement The Mutual's position as a true market leader."

WeMoney now reaches more than 1.4 million Australians, with 93% of its audience made up of Gen Z and Millennial consumers. The awards help consumers identify financial institutions delivering exceptional value and service, while providing winners such as The Mutual Bank with valuable credibility among younger Australians choosing who they bank with.

Since 1888, The Mutual Bank has been helping people thrive through competitive products, personalised service and meaningful community support. This latest recognition reflects the strength of a banking model built around people, not shareholders.

Awards and ratings are one factor consumers may consider when choosing a financial product and should not be relied on as the sole basis for a decision.

Make it Yours: Home Buying Information Event

Mon, 07 Sep 2026 00:54:41 Z

Buying a home is more than signing a contract or applying for a loan. It is a journey filled with decisions, new terminology and moments that can shape the next chapter of your life.

For some people, it is a journey they are taking for the first time. For others, it may have been many years since they last purchased a property, and the process can feel unfamiliar all over again.

Wherever you are starting from, having the right information and knowing who can help can make the path ahead feel much clearer.

That is why The Mutual Bank is hosting Make it Yours: Understanding the Home Buying Journey, a free information evening at the Hunter River Hotel on Wednesday 16 September 2026.

Practical information from local professionals

The evening will bring together members of The Mutual Bank’s local Lending Team, local conveyancers and local real estate agents to explain the different stages involved in purchasing a home.

Attendees will receive practical information about preparing to apply for a home loan, understanding borrowing power and pre-approval, looking for the right property, working with a real estate agent, reviewing contracts, engaging a conveyancer and preparing for settlement.

The session is designed to help take some of the mystery out of the process. It will also give attendees an opportunity to hear different perspectives from the professionals who help buyers move from an initial idea to the moment the keys are finally in their hands.

Who should attend?

The event is open to anyone who would like a clearer understanding of the home buying process.

It may be helpful if you are:

Considering buying a home but are unsure where to begin

Saving for a deposit and planning for the future

Preparing to speak with a lender

Returning to the property market after some time

Supporting a child, family member or friend through the process

Looking for a clearer picture of what happens between pre-approval and settlement

You do not need to arrive with detailed knowledge, a completed savings plan or a property already in mind. The purpose of the evening is to help you understand the journey and feel more confident about the questions to ask along the way.

Event details

Event: Make it Yours: Understanding the Home Buying Journey
Date: Wednesday 16 September 2026
Venue: Hunter River Hotel
Doors open: 5.30pm
Light dinner and welcome drink: Provided
Speaker program: 6.30pm to 8.30pm
Cost: Free, bookings essential

Places are limited.

Book your free ticket: Make it Yours: Understanding the Home Buying Journey

A home can begin as an idea, a goal or a hope for the future. Wherever your journey begins, good information can help you take the next step with greater clarity and confidence.

The information provided at this event is general in nature and has been prepared without taking into account your objectives, financial situation or needs. and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product. Eligibility criteria, terms, conditions, fees and charges apply to all loans.

Protect your passwords. Protect your account.

Wed, 19 Aug 2026 22:43:28 Z

Scammers can sound convincing. They may pretend to be from a bank, fraud team or trusted organisation, and often use pressure and urgency to encourage people to act before they have time to think.

One simple way to help protect yourself is to use strong, unique passwords for your banking and online accounts. Avoid using personal information that someone else could guess, find online or connect back to you, such as your date of birth, name, address, phone number, children’s names, pet names or favourite sporting team.

Using something familiar may feel easier to remember, but it can also make it easier for scammers to try to access your account. Strong passwords and passphrases add another layer of protection, especially as impersonation scams become more sophisticated. During Scams Awareness Week, we’re continuing the conversation through our Tea and Tips: Staying Safe from Scams event, sharing practical ways to help Members and the wider community stay safer online.

How to create a safer password

Use a long password or passphrase that is hard to guess.

Avoid personal details, including your date of birth, name, address or phone number.

Do not reuse your banking password for other accounts.

Keep your password private and never share it with anyone.

Change your password straight away if you think someone else may know it.

Does something not feel right?

The Mutual Bank will never ask you to:

move your money to another account

share your one-time passcodes

share your passwords or security codes

act urgently over the phone or by text

If you receive a call or message that does not feel right, stop, hang up and contact us using the phone number listed on our website.

If you believe you have shared your password or security details with someone else, contact us immediately so we can help you take the next steps.

We’re here to help

When something feels wrong, it is always worth pausing and asking for help. If you’re concerned about your account or believe you may have shared personal or banking information, please contact The Mutual Bank so we can help you take the next step.

The Mutual Bank appoints Melanie Howard as CRO

Sun, 16 Aug 2026 22:37:47 Z

The Mutual Bank appoints Melanie Howard as Chief Risk Officer

The Mutual Bank is pleased to announce the appointment of Melanie Howard as Chief Risk Officer (CRO).

Melanie has served as Acting Chief Risk Officer since November 2025, providing strong leadership during a period of significant activity and regulatory focus for the Bank. Her appointment reflects the confidence of the Board and Executive Leadership Team in her ability to continue leading the Risk and Compliance functions while strengthening the Bank's risk management framework.

Melanie brings extensive experience in the customer-owned banking sector, combined with strong professional credentials and a practical understanding of prudential regulation, risk management and compliance. Throughout her career with The Mutual Bank, she has demonstrated sound judgement, professionalism and a collaborative leadership style.

Chief Executive Officer Mark Williams said Melanie's appointment provides valuable continuity for the organisation.

"Melanie has demonstrated exceptional leadership during her time as Acting Chief Risk Officer,” he said.

“Her deep knowledge of the Bank, commitment to our customer-owned values and ability to foster strong relationships across the organisation make her an outstanding appointment to this role."

Throughout her time with The Mutual Bank, Melanie has played an important role in supporting the Bank's strategic, prudential and operational risk priorities, while building collaborative, high-performing teams and maintaining a strong focus on regulatory obligations.

Her appointment will help ensure continued momentum across the Bank's risk and compliance functions while supporting The Mutual Bank's ongoing commitment to protecting Customers and maintaining a strong, sustainable future.

Please join us in congratulating Melanie on her appointment as Chief Risk Officer.

2026 Business Hunter award finalists

Tue, 11 Aug 2026 03:45:56 Z

The Mutual Bank is proud to be recognised as a finalist in multiple categories at the 2026 Business Hunter Awards, reflecting its ongoing commitment to its people, Members and the Hunter community.

The customer-owned bank has been named a finalist in:

Contribution to the Region

Excellence in Large Business (100+ Employees)

Employer of Choice (21 Employees and Over)

Outstanding Employee, recognising Bronte Edwards

The acknowledgement follows a year of continued investment in people, technology and community initiatives that support The Mutual Bank's purpose of helping people thrive.

Chief Executive Officer Mark Williams said being named a finalist reflects the efforts of employees across the organisation and its commitment to supporting Members and communities across the region.

"We're delighted to be named a finalist across a number of categories in this year's Business Hunter Awards," Mr Williams said.

"For us, these nominations reflect the commitment our people make every day to support our Members, strengthen our workplace and contribute positively to the communities we serve. We're proud to see those efforts recognised."

The Mutual Bank's nominations for Contribution to the Region and Excellence in Large Business recognise its long-standing role in supporting the local economy through lending, employment, community partnerships and local decision-making.

The Employer of Choice nomination reflects the Bank's focus on building a positive and inclusive workplace, supported by leadership development, wellbeing initiatives, flexibility and opportunities for employees to grow and contribute.

The Outstanding Employee nomination recognises Head of Data and Analytics, Bronte Edwards, whose leadership has strengthened the Bank's data capability, driven innovation and helped build future capability across the organisation.

Mr Williams said the recognition also highlights the important role customer-owned banking continues to play across the Hunter region.

"As a customer-owned bank, our success has always been closely linked to the success of the communities around us," Mr Williams said.

"For more than a century, we've been focused on helping local people, businesses and communities thrive. As the region continues to grow and change, we're continuing to invest in the communities we serve, so our Members can access the support they need close to home. We're honoured to be recognised alongside so many respected organisations and look forward to celebrating the achievements of the Hunter business community."

The 2026 Business Hunter Awards celebrate excellence, innovation and leadership across the region, recognising organisations that make a meaningful contribution to the Hunter community. Winners will be announced at the Business Hunter Awards event in September this year.

Special event | Tea and Tips: Staying Safe from Scams

Thu, 06 Aug 2026 22:51:54 Z

Scams Awareness Week is back from 24–28 August 2026, and this year we’re once again taking our message even further into the community.

This year’s theme, “No one’s just a number”, puts a human face to the scale of the problem. Behind every scam report is a real person, someone who has had money, time or trust stolen.

Last year, we held our first successful Tea and Tips scam awareness event, bringing customers together for an open conversation about scams, how they happen, who they target, and how to stay safe. The response was overwhelmingly positive, with attendees taking away practical information to help protect themselves and their loved ones.

This year, we’re continuing that momentum with a local event designed to open up the conversation, raise awareness, and empower our community to take action. The more we talk about scams, the more we can help others recognise the warning signs and feel confident to speak up.

What’s Happening This Year?

Our team will be hosting “Tea and Tips: Staying Safe from Scams”, a special event on Wednesday 26 August from 10.00am to 11.30am at Easts Leisure and Golf Club, 2 Tenambit Street, East Maitland NSW 2323.

Hosted by our CEO, Mark Williams, the event will feature members of our team sharing real-life scam stories and practical ways to protect yourself and your loved ones.

Attendees will also receive helpful take-home resources to continue the conversation with friends, family and loved ones.

Why It Matters

Scams can happen to anyone. In 2025, Australians made 481,523 scam reports, with total combined financial losses of $2.2 billion. Of those reports, 274,577 Australians were scammed.

While the biggest losses came from investment scams, payment redirection scams, romance and relationship scams, and remote access scams, we have also seen the growing impact of buy/sell scams and impersonation scams. These scams often involve criminals posing as trusted organisations, such as banks, government agencies, or telecommunication providers. These figures show just how sophisticated and widespread scams have become.

Scammers often create a sense of urgency, pressure people to act quickly, and make communications look like they come from organisations, suppliers or people we know and trust. That’s why the national campaign encourages three simple steps for any scam, in any situation: Stop. Check. Protect.

Stop. Take a moment before giving money or personal information to anyone.

Check. Make sure the person or organisation you’re dealing with is real. Use contact details you have found yourself, not details provided in a message.

Protect. If something feels wrong, act quickly. Contact your bank immediately if you think you’ve lost money or shared financial details, and report the scam to Scamwatch.

By sharing stories and starting conversations, we can help others spot scams before they happen. We want our customers to feel confident, informed and supported.

How You Can Get Involved

Attend our Tea and Tips event. RSVP by Wednesday 19 August here or by calling us on 1300 688 825.

Talk about scams. Sharing experiences helps others recognise the signs and feel less alone.

Stop. Check. Protect. Take a moment, verify who you’re dealing with, and act quickly if something feels wrong.

We’re proud to be part of this national campaign and invite all customers to join us in making our community safer.

Scambling: the fake online gambling scam every Member should know about

Tue, 14 Jul 2026 00:01:31 Z

A new type of scam is using the look and feel of online pokies and casino-style games to steal money and personal information from Australians.

Known as scambling, these scams lure people into fake gambling platforms that appear genuine. They may offer bonuses, small early wins or referral rewards to make the site feel legitimate and encourage people to share it with friends, family or community members.

The National Anti-Scam Centre has warned that scambling is becoming a growing concern in Australia, with reported losses increasing sharply in recent years. While anyone can be targeted, First Nations communities have been particularly impacted.

These scams can spread quickly because they often come through people or platforms that feel familiar, including social media, messaging apps or referrals from someone the person knows.

How scambling works

Scambling sites are made to look like real online gambling or casino platforms. People may be asked to deposit money and are then shown fake winnings to encourage them to keep playing or add more funds.

When someone tries to withdraw their money, the site may block the payment, ask for extra fees, or disappear altogether. Some people may also be pressured into letting scammers use their bank account, which can lead to serious consequences.

Warning signs to look out for

You are offered free spins, bonuses or guaranteed winnings to join an online casino-style game.

You are encouraged to invite friends, family or community members to earn rewards.

You are shown early wins, but then cannot withdraw your money.

You are asked to pay extra fees, taxes or deposits before winnings can be released.

You are asked to let someone else use your bank account, PayID or personal details.

The website or app appears suddenly on social media, messaging apps or through a referral.

How to protect yourself

Be wary of online gambling or casino-style games promoted through social media or messaging apps.

Never share your internet banking passwords or one-time passcodes with anyone, and only provide your PayID, banking or personal details when you are certain the request is genuine.

Never allow another person to use your account to receive or move money.

Take your time before sending money, even if the offer has come from someone you know.

If something feels wrong, stop contact, do not send more money and seek help early.

If you think you have been targeted

If you believe you have shared personal or banking information, or sent money to a scambling platform, contact your bank immediately. The sooner you act, the more support may be available.

You can also report scams to Scamwatch and learn more through the Australian Government’s scam information services.

We’re here to help 

At The Mutual Bank, we know scams can happen to anyone. We’re committed to supporting the financial wellbeing of our Members and the communities we serve, and we’re here to listen if something does not feel right.

If you’re ever unsure about activity on your accounts, or you’re worried you may have shared personal or banking information, please reach out to our team before sending more money or taking further action. A quick conversation may help you take the right steps to protect yourself, your family and your community.

What is financial abuse of older people?

Fri, 12 Jun 2026 06:27:35 Z

Monday 15 June marks World Elder Abuse Awareness Day, a time to raise awareness of an issue that is often hidden but increasingly affecting older Australians.

Financial abuse is the most common form of abuse experienced by older Australians. As our population ages, the importance of recognising and responding to this issue has never been greater. Over the past 40 years, the proportion of Australians aged 65 and over has doubled, and this trend is expected to continue in the decades ahead.

So, what is elder financial abuse, and what can you do if you suspect something isn’t right?

Financial abuse occurs when someone illegally or improperly uses an older person’s money, property or assets.

Sadly, the person responsible is often someone the older person knows and trusts. In many cases, it involves adult children, close family members, carers or friends. Because it can happen without the older person’s knowledge, financial abuse can be difficult to detect and deeply distressing.

Financial abuse can take many forms, including:

Coercion or pressure to change a will, sign over property or alter financial arrangements
Unauthorised control over bank accounts or finances, limiting access to their own money
Misuse of Power of Attorney, where decisions benefit the appointed person rather than the older person
Direct theft, such as stealing cash, cards or personal belongings
Banking exploitation, including using financial documents or accounts without permission

How to spot the signs

Financial abuse often happens behind closed doors, but there are warning signs to look out for.

You might notice:

Unpaid bills or utilities, despite having sufficient income
Large or unusual bank withdrawals or transfers
A sudden lack of money for everyday essentials like food or medication
Unexpected changes to wills, legal documents or financial arrangements
Confusion or uncertainty about financial decisions
A new person taking control of finances or becoming overly involved

If something doesn’t feel right, it’s important to trust your instincts and look a little closer.

What to do if you’re concerned

If you believe you or someone you know may be experiencing financial abuse, support is available and taking early action can make a real difference.

Call 1800 ELDER HELP (1800 353 374)

This free, confidential service will connect you to your local state or territory support service for advice and assistance.

Visit Compass

Compass is a government-funded website offering practical resources and information about elder abuse.

Contact your financial institution

If the situation involves bank accounts or financial pressure, speak to your bank immediately. The Mutual Bank has trained team members who can help protect accounts, including placing holds or reviewing access.

Review Power of Attorney arrangements

If a Power of Attorney is being misused and the older person has capacity, it can be changed or revoked. In NSW, the NSW Civil and Administrative Tribunal (NCAT) can investigate concerns and appoint independent decision-makers if needed.

Contact police in urgent situations

If there is theft, fraud, threats or immediate danger, contact your local police straight away.

We’re here to help

At The Mutual Bank, we’re committed to supporting the financial wellbeing of our Members and the communities we serve.

If you’re ever unsure about activity on your accounts or need support, please reach out to our team. We’re here to listen and help you take the right steps to protect yourself or someone you care about.

The Mutual Bank named Business of the Year at Hunter Region Business Excellence Awards

Tue, 02 Jun 2026 04:23:25 Z

The Mutual Bank has been named as one of the Hunter Region’s leading organisations, winning both the prestigious Business of the Year title and the Financial and Real Estate Services category at the 2026 Hunter Region Business Excellence Awards.

The dual recognition highlights the Bank’s longstanding commitment to delivering personalised, Member‑owned banking while supporting the financial wellbeing of local families, businesses and communities.

Chief Executive Officer Mark Williams said the recognition was particularly meaningful given the Bank’s deep connection to the region.

“This recognition reflects the trust our Members place in us every day,” Mr Williams said.

“To be named Business of the Year, alongside winning our category, is an incredible honour and a testament to our people, our purpose and our connection to the Hunter.

“Being recognised in a region like the Hunter – known for its resilience, strong relationships and community spirit – makes this achievement particularly meaningful for our organisation.”

Established in 1888, The Mutual Bank has supported generations of Members, reinvesting profits back into better rates, services and local initiatives rather than paying dividends to shareholders.

As a Member‑owned bank, its purpose has remained unchanged for more than 137 years: to champion the financial wellbeing of Members and contribute to stronger, more connected communities.

Mr Williams said the awards belongs not only to the organisation, but to the people behind it.

“This recognition is shared with our team, whose care and commitment show up in every interaction, and with our Members and community who continue to support us,” he said.

Over the past 12 months, The Mutual Bank has delivered strong performance and community impact, alongside receiving national recognition for its home loan offering and continuing to make investment in local initiatives across sport, education, health and social support services.

“Our focus has always been simple - to stand alongside our Members and back the region we’re proud to call home, and this award encourages us to keep doing exactly that,” Mr Williams said.

As proud sponsors of the Business Woman of the Year Award, The Mutual Bank also congratulates Sarah-Jane Dunford, Founder of Riskology, on this well-deserved recognition and celebrates the outstanding contribution she is making to the Hunter business community.

Helping local charities support people doing it tough this winter

Tue, 26 May 2026 21:40:06 Z

The Mutual Bank Winter Appeal 2026 is now underway, inviting members, staff and the wider community to support local people doing it tough this winter. From 11 May to 19 June, donations can be dropped off at The Mutual Bank branches and Head Office to help local charities provide practical support where it is needed most.

This year’s appeal supports seven local charities across the Hunter and surrounding region, helping individuals and families facing financial hardship, housing insecurity and other everyday challenges. From pantry essentials to warm winter items, every donation stays local and helps trusted community organisations offer care, dignity and hope.

Supporting local communities through winter

Winter can bring extra pressure for households already juggling rising living costs. The Mutual Bank’s annual Winter Appeal gives the community a simple, practical way to help, whether by donating pantry staples, hygiene products or warm clothing for people who need support right now.

For local charity partners, these donations mean more than everyday items. They help create comfort, relief and reassurance for people facing a difficult season. It is one more way The Mutual Bank continues to stand beside the communities it has proudly supported since 1888.

How to donate to the Winter Appeal

Getting involved is simple. Add an extra item to your weekly shop and drop it into your nearest The Mutual Bank branch or Head Office collection point before 19 June. Most charity partners are requesting practical everyday essentials such as:

Tinned and long-life pantry items
Personal hygiene products
Warm winter essentials such as gloves, beanies, jackets and blankets

Donations collected through the appeal will support Dungog Shire Community Centre, Carries Place, Soul Hub, Our Circle Maitland, Maitland Region Community Support, Port Stephens Family and Neighbourhood Service, and Great Lakes Women’s Shelter. By supporting these local organisations, every contribution helps people across our region feel seen, supported and cared for.

At The Mutual Bank, community support has always been part of who we are. As a member-owned bank, we are proud to back the people and organisations working quietly every day to make life better for others. This winter, we invite our community to be part of something simple, practical and genuinely meaningful.

Visit your nearest The Mutual Bank branch before 19 June to support the Winter Appeal 2026.

Find your nearest branch >>

The Mutual Bank backs Cessnock students

Tue, 26 May 2026 05:36:18 Z

The 2026 Cessnock Mayoral Scholarships celebrated local students taking the next step in education and training, with support from community sponsors including The Mutual Bank.

The event was a reminder of what is possible when local organisations invest in opportunity close to home.

Cessnock City Council and local sponsors came together to recognise recipients whose study and training will help shape the region’s future.

The Mutual Bank was proud to sponsor one of this year’s scholarships and support a local student on their education journey.

Creating opportunities close to home

The Mayoral Scholarship Program supports Cessnock residents studying in industries important to the region, including education, hospitality, tourism, engineering, healthcare, mining, communications and manufacturing.

By helping cover course fees, textbooks, technology and study resources, the program eases some of the costs that can stand in the way of further education.

Since 2002, the program has supported 283 local students across the Cessnock community.

A story behind every scholarship

Among this year’s recipients was Jemma Murphy, who received The Mutual Bank’s sponsored scholarship.

This year, The Mutual Bank’s sponsored scholarship was awarded to Jemma Murphy, a vocational educator continuing her studies in education and financial services.

Jemma said, “I feel incredibly grateful and honoured to have been selected as a recipient. Opportunities like this make a meaningful difference and provide invaluable support in helping students continue pursuing their educational goals.”

Her story reflects the broader impact of the program, helping build skills, confidence and opportunity across the region.

Backing our community for the long term

For The Mutual Bank, supporting the Mayoral Scholarship Program is part of backing stronger regional communities.

As CEO Mark Williams said at the presentation ceremony, “We chose to support the Mayoral Scholarship Program because we believe that uplifting individuals uplifts the whole community.”

He added that access to education helps build skills, confidence and career pathways, strengthening local families, employers and the future of Cessnock.

It is one more way local partnerships are helping students build their future close to home.

Bank impersonation scams are on the rise

Thu, 21 May 2026 05:41:39 Z

Important update: bank impersonation scam activity

We are aware of scam activity where callers are impersonating banks and posing as fraud teams to trick people into moving money or sharing security information.

We are actively monitoring the situation and working closely with our fraud teams to protect our Members.

What’s happening

Scammers may contact people by phone or text pretending to be from our fraud team. They often use believable personal information and create urgency to pressure people to act quickly.

They may ask you to:

Transfer funds to another account

Share one‑time security codes or passwords

Click links to “secure” your account

What you need to know

The Mutual Bank will never ask you to move your money

We will never ask for one‑time passcodes or passwords

We will not pressure you to act urgently over the phone or by text

If something doesn’t feel right, hang up.

What to do if you receive a suspicious call

Do not engage or provide information

Hang up immediately

Think you may have been scammed?

Act quickly:

Contact your bank immediately to report the incident
Change passwords on banking, email and other online accounts

Get support

ID Support NSW | NSW Government

Report the scam to Scamwatch.gov.au. Reporting scams helps warn others and disrupt criminal activity.

Remember!

It’s important to remember:

We will never ask you to move your money to another account

We will never ask for one-time passcodes, PINs or passwords

We will not pressure you to act urgently over the phone or by text

If you’re ever unsure, please hang up and contact us using the phone number listed on our public website.

Watch: How bank impersonation scams work

This video explains how scammers impersonate banks and why their tactics can seem so believable.

Awareness is one of the most effective ways to protect yourself. By staying alert and knowing what to look out for, you can help keep your money and personal information safe.

Fuel crisis driving new wave of scams

Fri, 08 May 2026 06:50:50 Z

Australians are being urged to stay alert, with a rise in scams linked to increasing fuel costs.

Scammers are taking advantage of cost‑of‑living pressures by posing as trusted businesses and offering fake fuel discounts, rebates or urgent payment requests.

What’s happening?

The Customer Owned Banking Association (COBA) reports an increase in scam messages that:

Offer fuel rebates or discounts and ask for your payment details to process a refund

Claim toll or delivery costs have increased due to fuel prices

Ask you to pay a small “fuel surcharge” to release a delivery or restore access to an account

While these requests may seem minor, they are designed to trick you into entering your personal or payment details into fake websites.

How these scams work

These scams usually arrive via text message or email and often look very convincing.

They may:

Use company names or logos you recognise

Include links to websites that look legitimate

Create a sense of urgency so you act quickly

In reality, the goal is always the same - to capture your personal information, such as:

passwords

banking details

credit card information

How to protect yourself

A few simple steps can help keep you safe:

Do not click links in unsolicited messages about tolls, deliveries or fuel rebates
Always go directly to the company’s official website or app instead
Check the sender’s details carefully. Scam messages often come from unofficial email addresses or phone numbers
Be cautious of offers that seem too good to be true, especially around discounts or refunds. Legitimate companies will never ask for sensitive information via unsolicited messages.

Watch out for fake fuel tracking websites

Scammers may also create fake websites that claim to help you track fuel prices or find the cheapest fuel.

These sites are often designed to collect your personal information, not save you money.

What to do if you receive a suspicious message:

Do not interact with it

Delete it and report it

If you think you have shared your details or lost money:

Contact your bank or financial institution immediately

You can also report scams to:

Scamwatch (run by the ACCC)

Even if you didn’t lose money, reporting scams helps protect others and stop these criminals.

Internet Saver rate up by 0.50% as The Mutual Bank updates rates following RBA decision

Wed, 06 May 2026 03:22:49 Z

The Mutual Bank will make changes to its deposit and lending interest rates following the Reserve Bank of Australia’s decision on 5 May 2026 to increase the official cash rate by 0.25% to 4.35%.

Importantly for savers, The Mutual Bank will increase the base interest rate on its Internet Saver account by 0.50%, effective 20 May 2026.

“The Mutual Bank’s interest rates remain under regular review, to ensure we remain both competitive and sustainable,” said Chief Member Officer, Matthew Dunnill.

“We seek to balance the needs of both our depositor Members and borrower Members, by delivering consistently competitive rates across our range of products,” he said.

Deposit changes

Internet Saver
The base interest rate on The Mutual Bank’s Internet Saver will increase by 0.50%, effective 20 May 2026.

Other deposit products

Interest rates on most deposit accounts will increase by 0.25%, effective 20 May 2026

Trust Accounts, Mighty Mutual and Bonus Saver rate changes will be effective 1 June 2026.

Home Loan and business lending changes

Advertised rates

Fixed rate Home Loans and Business & Commercial Loans: effective 12 May 2026.

Variable rate Home Loans and Business & Commercial Loans: effective 20 May 2026.

For existing borrowers
Variable Home Loan interest rates – including Owner Occupied, Investment, Business, and Commercial loans (for P&I and Interest only) will increase by 0.25% p.a. from 20 May 2026.

Members will receive written notification outlining their new repayments.

Matthew encourages Members affected by the rising cost of living to discuss their loan with our friendly team.

“Please reach out to your Lending Manager, visit a branch or phone our Hunter-based Contact Centre Team on 1300 688 825,” he said.

“Based on your circumstances, our team can assess your eligibility for a range of support options that may be available to you, such as loan deferrals, interest-only periods, or other appropriate relief.”

You can see the full list of our current interest rates across our product range here.

Trust is built here: Privacy Awareness Week 2026

Fri, 01 May 2026 01:04:40 Z

Privacy Awareness Week (PAW) is a national initiative that promotes awareness of privacy rights and responsibilities and the importance of protecting personal information.

This year, PAW runs from 4-10 May 2026, with the theme “Trust is built here. In every privacy complaint. In every resolution.”

At The Mutual Bank, trust is at the heart of everything we do. Protecting your personal information, and responding respectfully if you ever have a concern, is an important part of how we earn and keep that trust.

This year’s theme focuses on building public confidence through strong privacy practices, including how organisations respond to privacy concerns and complaints. In other words: trust isn’t just about what we say, it’s built through what we do, especially when something goes wrong and needs to be put right.

How we protect your information

Our Privacy Notice explains how we collect and use personal information, who we may share it with, how you can access and correct your information, and how you can raise concerns about our privacy practices.

We also take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, disclosure or modification. We review our privacy practices regularly to ensure they remain appropriate.

You can view our Privacy Policy here: Privacy Policy.

A few practical tips to help protect your privacy

Be cautious about sharing personal information online or over the phone.

Use strong, unique passwords and enable extra security steps where available.

Watch out for unexpected messages asking you to “confirm” details or click a link.

Keep your devices updated and lock your screen when you’re not using it.

Have a question or concern about privacy?

If you have any questions or concerns about your privacy, you can contact our Privacy Officer:

Phone: 1300 688 825
Email: info@themutual.com.au
Address: PO Box 2487, Green Hills, NSW, 2320.

Want to learn more about PAW 2026?

Learn more about the national campaign and the 2026 theme on the OAIC website: Privacy Awareness Week 2026

Experience a Piece of Regional History at Warbirds Over Scone | Proudly Supported by The Mutual Bank

Wed, 25 Mar 2026 01:00:25 Z

The Mutual Bank is honoured to once again support Warbirds Over Scone, returning in March 2026 as one of the Hunter region’s most iconic and historically significant events. More than an airshow, Warbirds Over Scone stands as a powerful celebration of aviation heritage and the stories that have shaped our region’s identity.

Hosted at Scone Airport 28 – 29 March, and set against the backdrop of the Hunter Valley, this two-day festival brings history to life with one of the Southern Hemisphere’s most remarkable collections of vintage and wartime aircraft. Highlights for 2026 include:

Australia’s largest gathering of Supermarine Spitfires since WWII

A spectacular assembly of Mustangs, Kittyhawks, classic trainers and heritage favourites

The world’s only flying F4U1D Corsair

Australia’s only airworthy Vampire and the legendary Sea Fury “Southern Cross”

Aerobatic displays from Paul Bennet Airshows

Dozens of aircraft on static display, including rare heritage jets and meticulously restored warbirds

Visitors can also explore the Hunter Warbirds museum, enjoy adventure and helicopter flights, browse market stalls, view classic cars and take in a festival atmosphere that blends history, community and family fun.

Preserving Heritage. Supporting Community. Strengthening the Region.

As a customer owned bank, The Mutual Bank exists to support the people and places that make the Hunter region unique. Our partnership with Warbirds Over Scone reflects our shared commitment to celebrating local heritage and preserving the stories that define our community owned bank, The Mutual Bank exists to support the people and places that make the Hunter region unique. Our partnership with Warbirds Over Scone reflects our shared commitment to celebrating local heritage and preserving the stories that define our community.

For more than 135 years, we’ve reinvested our profits into what matters most:

Award winning home and personal lending winning home and personal lending

Personalised, community focused service focused service
Partnerships and events that honour and strengthen our region’s character

Warbirds Over Scone captures the rich aviation history and enduring spirit of the Upper Hunter – a spirit The Mutual Bank has proudly supported since 1888.

Erin Howells Returns to Lead Internal Audit at The Mutual Bank

Wed, 25 Mar 2026 00:06:07 Z

The Mutual Bank is pleased to welcome Erin Howells back to the organisation, returning to her role as Head of Internal Audit and rejoining the Executive team. Erin joined The Mutual Bank in May 2023 and was appointed to the Executive team in September 2023. Following a brief period away from the organisation, she has now returned to continue supporting strong governance and assurance outcomes for our members.

Erin brings more than 18 years’ experience in the financial services sector, with a strong background in customer-owned banking organisations. Her deep understanding of the mutual banking environment, combined with her leadership expertise, positions her to make a significant contribution to the continued strength and effectiveness of The Mutual Bank’s internal audit function.

In this role, Erin will help strengthen governance, risk management and assurance practices across the organisation, supporting the ongoing effectiveness of our internal control environment.

We look forward to the expertise and leadership Erin will bring as we continue to serve our members and communities.

Changes to The Mutual Bank Interest Rates

Wed, 18 Mar 2026 00:04:34 Z

The Mutual Bank will make changes to its deposit and lending interest rates following the Reserve Bank of Australia's decision on 17 March 2026 to increase the official cash rate by 0.25% to 4.10%.

Chief Member Officer, Matthew Dunnill, said The Mutual Bank continues to carefully balance the needs of both depositor and borrower Members.

“The Mutual Bank’s interest rates remain under regular review, to ensure we remain both competitive and sustainable,” Matthew said.

“We seek to balance the needs of both our depositor Members and borrower Members, by delivering consistently competitive rates across our range of products.”

Term Deposits

Term Deposit rates will increase for most terms, effective 20 March 2026

Savings Accounts

Some Savings Account interest rates will increase by 0.25%, effective 9 April 2026

Home Loan and Business Lending Changes 

For existing borrowers: 

Variable interest rates for Owner Occupied, Investment, Business and Commercial Home Loans will increase by 0.25% p.a., effective 9 April 2026. Members will receive written notification outlining their revised repayment amounts.
Fixed interest rates for Owner Occupied, Investment and Business Loans will increase, effective 23 March 2026.

Support for Members Experiencing Financial Pressure

Matthew encouraged any Member feeling the impact of rising living costs to reach out early.

“Please reach out to your Lending Manager, visit a branch or phone our Hunter-based Contact Centre Team on 1300 688 825. Based on your circumstances, our team can assess your eligibility for a range of support options such as loan deferrals, interest-only periods, or other appropriate relief.”

Members can view the full list of The Mutual Bank’s current interest rates here.

Get Rewarded with a $200 eGift Card When You Insure with CGU

Tue, 03 Mar 2026 11:54:37 Z

Looking to protect your home, car, or investment property? Now’s the perfect time.

From 3 March to 28 April, The Mutual Bank is offering a $200 eGift card for every new eligible CGU insurance policy taken out.

Whether it’s Building, Contents, Landlords, or Comprehensive Motor Vehicle Insurance, you’ll be rewarded for helping secure your peace of mind.

How it works

Take out a new eligible CGU policy through The Mutual Bank.
Ensure your policy starts during the offer period and is paid in full or first instalment.
Receive your $200 eGift card via email or SMS within 8 weeks of the campaign end.

Ready to insure and be rewarded?

Visit CGU Insurance campaign, call into a branch or call us on 1300 688 825.

Promotion valid from 3 March until 28 April 2026. The eGift Card will be provided per eligible policy, not per person. Terms and conditions apply. The Mutual Bank ABN 94 087 651 983, AFSL 238139 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 under the CGU brand. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (your personal circumstances). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant the PDS and TMD from the CGU website https://www.cgu.com.au/partner/policy-booklets.

Breaking Silence, Building Hope: The Mutual Bank Joins Forces with Lotus Asocsa to Empower Survivors

Thu, 26 Feb 2026 04:10:50 Z

The Mutual Bank has announced a sponsorship of Lotus Asocsa, a local charity dedicated to empowering female adult survivors of childhood sexual abuse through healing, connection, advocacy, and recovery. The bank’s generous donation of $3,000 will fund essential resources such as stationery, journals, and equipment to help run Lotus Asocsa’s free eight-week support groups.

Founded by Jillian Rae after her own search for support revealed a gap in services – particularly in the Hunter New England area, Lotus Asocsa provides a safe, trauma-informed environment where women can connect, share, and deepen their healing journey. The organisation works collaboratively with survivors and their families, offering emotional support and practical assistance across health, legal, housing, and financial systems.

Jillian Rae, President of Lotus Asocsa, said:

“This support from The Mutual Bank means so much to us and the women we serve. Every dollar helps create a safe space where survivors can feel seen, heard, and supported. Together, we are breaking the silence and building hope.”

The eight-week program starts on 31 March 2026, and new referrals and applicants are welcome. As a newly established organisation, Lotus Asocsa is committed to expanding its services across the Hunter New England region and, with future growth and funding, aims to increase the number of weekly sessions to better meet community need.

Felicity Laczina, Chief Operations Officer, The Mutual Bank, added:

“We are proud to stand alongside Lotus Asocsa in their mission to support survivors. Community is at the heart of everything we do, and we believe in backing initiatives that make a real difference in people’s lives.”

Women interested in joining future support groups or learning more about Lotus Asocsa can visit www.lotusasocsa.org.au or email la@lotusasocsa.org.au.

www.lotusasocsa.org.au

Backing Future Surfing Stars

Wed, 11 Feb 2026 05:10:55 Z

The Surfest High School Teams Challenge draws enthusiastic teams from across NSW, with growing female participation highlighting The Mutual Bank’s commitment to inclusivity and youth development.  

For the fourth consecutive year, The Mutual Bank proudly sponsors this cornerstone event, reinforcing its dedication to community, grassroots sport, and the development of future champions.  

This year’s challenge will be held at South Bar Beach on 19 and 20 February during Newcastle Surfest’s 40th anniversary celebrations, as part of six community events leading up to the World Surf League Challenger Series from March 9 -15, 2026. Open exclusively to NSW high schools, the competition features boys’ and girls’, divisions, with teams of up to five surfers showcasing their skills and teamwork.

Event Director Warren Smith said:  

“The continued growth of this event wouldn’t be possible without the ongoing support of The Mutual Bank. Last year we saw more schools than ever take part, including 20 women’s teams – the highest number in the event’s history. Newcastle Surfest is proud to present The Mutual Bank High School Teams Challenge as part of our 40-year celebrations.”  

The Mutual Bank’s sponsorship reflects its commitment to supporting local sporting stars while championing inclusivity and the rise of women in sport. Beyond surfing, the bank also backs youth female teams in netball, touch football, and Premier League football, reinforcing its goal of creating opportunities for young women to thrive.  

Matthew Dunnill, Chief Member Officer at The Mutual Bank, said:  

“The Mutual Bank High School Teams Challenge is a fantastic opportunity for young surfers to gain invaluable experience and demonstrate their talent. We are proud to support an event that aligns with our commitment to helping people thrive and fostering strong community connections.”  

With no entry fee and prizes for finalists, the challenge offers an accessible and exciting platform for young athletes to shine. Surfest’s 40th anniversary reinforces its status as the Southern Hemisphere’s biggest surfing festival, where local talent meets international excellence.   

Many competitors in the High School Teams Challenge progress to Surfest’s Junior Championship divisions and even the World Surf League, making this event a proven pathway for emerging talent. By supporting this grassroots opportunity, The Mutual Bank helps nurture the next generation of surfing champions while promoting inclusivity and community engagement.  

Interest Rate Updates Following RBA Decision

Wed, 04 Feb 2026 02:31:00 Z

The Mutual Bank will make changes to a range of deposit and lending interest rates following the Reserve Bank of Australia’s decision on 3 February 2026 to increase the official cash rate by 0.25% to 3.85%.

Chief Member Officer, Matthew Dunnill, said The Mutual Bank continues to carefully balance the needs of both depositor and borrower Members.

“The Mutual Bank’s interest rates remain under regular review, to ensure we remain both competitive and sustainable,” Matthew said.

“We seek to balance the needs of both our depositor Members and borrower Members, by delivering consistently competitive rates across our range of products.”

Recent Term Deposit Increases

In anticipation of the RBA decision, The Mutual Bank recently increased several Term Deposit interest rates:

Four-month Term Deposit: now 4.3% p.a.

Twelve-month Term Deposit: now 4.25% p.a.

Savings Account Updates

Some Savings Account interest rates will increase by 0.25%, effective 1 March 2026.

Home Loan and Business Lending Changes

For existing borrowers:

Variable Home Loan interest rates — including Owner Occupied, Investment, Business, and Commercial loans — will increase by 0.25% p.a. from 23 February 2026. Members will receive written notification outlining their new repayments.

Fixed Loan interest rates will increase:

Owner Occupied: +0.2%

Investment & Business Loans: +0.25%
Effective 6 February 2026.

Support for Members Experiencing Financial Pressure

Matthew encouraged any Member feeling the impact of rising living costs to reach out early.

Members can view the full list of The Mutual Bank’s current interest rates here.

About The Mutual Bank

The Mutual Bank is a customer-owned bank headquartered in East Maitland and has been helping people thrive since 1888. Our Budget Home Loan has proudly won the Mozo Experts Choice Home Loan Award in the Low-Cost Home Loan category for three consecutive years, as well as multiple WeMoney Awards, including Customer Owned Bank Lender of the Year for 2025.

A Moment for Reflection and Kindness

Thu, 22 Jan 2026 03:44:29 Z

Today, 22 January 2026, Australia observes a National Day of Mourning to honour the lives lost and all those affected by the recent tragedy at Bondi. The national theme, “Light will win – a gathering of unity and remembrance,” encourages communities across the country to pause, reflect, and come together with empathy.

This day invites us to acknowledge the impact such events can have on individuals and communities. Simple actions, listening, checking in on someone, lighting a candle, or observing a moment of silence, can help create a sense of connection and support.

At The Mutual Bank, our purpose is grounded in people. We believe communities grow stronger when we lead with empathy, support one another, and choose kindness in small, meaningful ways.

In the spirit of this important day, The Mutual Bank will undertake an act of kindness to support our community, by making a donation to Lifeline Hunter to assist their ongoing work in providing vital crisis support across our region.

If you’re feeling the emotional weight of recent events, consider reaching out to a trusted person or a support service. Lifeline Hunter (13 11 14) offers confidential assistance to anyone who needs to talk.

A nationwide minute of silence will be observed at 7:01pm AEDT, and Australians are invited to participate in whatever way feels meaningful, through quiet reflection, acts of kindness, or displaying a candle in remembrance.

As a community minded organisation, The Mutual Bank remains committed to compassion, respect, and unity – today and every day.

Open a Term Deposit online

Fri, 19 Dec 2025 01:24:16 Z

We’re making saving simpler. Members can open a Term Deposit online in Internet Banking, anytime it suits. No branch visit, no paperwork. Just log in, choose your term, and start earning!

Why our Members love Term Deposits

Certainty: Lock in a higher interest rate for a fixed term.
Simplicity: One application, one confirmation, clear timelines.
Focus: Put funds aside and watch your savings grow.

It’s as easy as logging in to Internet Banking and following the prompts.

Not yet a Member of The Mutual Bank?

Join online in minutes, then once your Internet Banking is established you can log in to open your Term Deposit.

We’ve been proud to see our products recognised, including Term Deposit Account Of The Year (Customer Owned Bank) at the 2025 WeMoney Banking Awards, reflecting our focus on Member value and service.

Ready to get started?

Open a Term Deposit online in Internet Banking today.

Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

The Mutual Bank Partners with NRLW Stars

Thu, 18 Dec 2025 05:33:14 Z

We’re excited to announce a new partnership with two of the biggest names in women’s rugby league - Yasmin Clydsdale and Olivia Higgins.

Both are standout players in the National Rugby League Women’s (NRLW) competition, playing for the Newcastle Knights after being raised in the Hunter. They are proud Jillaroos representatives, and now they’re joining The Mutual Bank family.

We’re proud to champion women in sport and strengthen our connection to the communities we serve.

Yasmin, captain of the Newcastle Knights, is a force on the field in the second row. Her sporting journey includes representing Australia in Rugby Union before making her mark in rugby league at the Roosters, Knights and representing NSW in the Sky Blues and Australia in the Jillaroos. Raised in Cardiff South and now living in Scone, Yasmin is a qualified high school teacher who is currently devoting all her energy to sport. She’s also a co-founder of Future Fierce Academy, a program dedicated to empowering female players of all ages.

Olivia, also a three-time NRLW premiership winner alongside Yasmin and NSW and Australian representative, brings her own impressive credentials. Olivia made her test debut in 2024 and was part of the winning national side again this year. A Raymond Terrace local and former All Saints Maitland student, Olivia now teaches at Newcastle High and shares Yasmin’s passion for developing the next generation of players as her business partner in Future Fierce Academy.

We’re thrilled to have Yasmin and Olivia represent The Mutual Bank and can’t wait to share some exciting promotions and content featuring the duo in the coming months.