Positions vacant

East Maitland, Newcastle, Maitland & Hunter NSW

Full Time

About us

Member owned in the Hunter Region since 1888, so much has changed about our organisation over the years, but our focus on helping our members achieve their home lending goals remains the same.  The Mutual Bank is committed to achieving our vision to be the bank of choice in the Hunter, with a healthy growth strategy in place, we are on track to achieve this vision. 

At the end of financial year 2023, The Mutual Bank saw a 15% increase in loan advancements and 6.3% increase in total funding of loans.  We were also awarded Mozo’s Expert Choice Award for our Low-Cost Home Loans.   To support further growth in this area, a newly created role, Head of Credit and Lending Operations has been introduced to our Senior Leadership Team.

The Role

Reporting to the Chief Operations Officer, this role will be responsible for leading the credit and lending operations function, from the assessment and approval of commercial and consumer loans through to the funding and settlement of the loans.  Driving lending policy compliance as well as effectively managing the loans processing function with a focus on, service delivery, accuracy and customer service is a key component of the role. 

In addition to this, you will be responsible for managing a team of professionals, optimising processes, and implementing strategies to enhance productivity, drive revenue and growth, whilst enhancing customer experience. 

About You

The ideal candidate will demonstrate:

• Certificate IV in Credit Management, or tertiary qualification in Business or a related field.
• 5 years working in a senior lending role.
• Demonstrated credit analyst experience including commercial lending.
• Contemporary knowledge and understanding of the legislative and regulatory requirements of authorised deposit-taking institutions (ADIs). 
• Experience in managing a team with the ability to lead, coach, develop and support team members to achieve work goals. 
• Excellent analytical skills with the ability to analyse credit and lending data to produce reports.
• Demonstrated experience in leading and/or acting as a subject matter expert on strategic projects, including transformation and change initiatives.

If you are a strategic thinker with a passion for driving operational excellence and maximising business outcomes in the credit and lending space, we want to hear from you! 

Benefits of joining our team include: 

• Flexible working arrangements.
• Employee Corporate Wellbeing benefit of $250 per year to provide you with the opportunity to join a fitness/wellness program.
• Making sure you are supported when life presents challenges with our Employee Assistance Program.
• A great teamwork culture with a focus on career development and supporting the local community.
• Being a part of an industry and organisation undergoing exciting and innovative change and progress.
• Celebrating regular individual and team achievements throughout the year.

Apply Now

Applications close 26 April 2024, however, we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. 

As an employer who embraces Diversity, Equity and Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

East Maitland, Newcastle, Maitland & Hunter NSW

Full Time

About us

Founded in 1888 by a group of passionate Maitland locals, The Mutual Bank was established with the mission to ensure that financial investment stayed within the local area. 

Our people are the reason for The Mutual Banks growth and success. As an employer, we provide a rewarding work environment that encourages personal and professional development. We actively seek to recruit individuals who align to our Values of Integrity, Respect and Care.

There has never been a better time to join us at The Mutual Bank! We are continuing to grow and develop our team as we pursue continuous improvements with the products and services on offer to our members. 

Your career will benefit from a culture that provides work/life balance, learning and development, and community engagement opportunities.

The Role

This is an exciting opportunity to join our Member Service team in the Contact Centre at our Head Office, delivering excellent customer service to the members of The Mutual Bank over the phone.

 Some key responsibilities will include:

• Assisting members with enquiries over the phone through our contact centre platform.
• Accurately process member transactions and satisfy member enquiries.
• Developing suitable solutions to meet member's banking needs.
• Ensuring member accounts, products and services are set up accurately and in a timely and efficient manner.
• Developing relationships with key stakeholders, internally and externally.

About You

You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:

• The ability to provide a personalised caring approach to every member. 
• Genuine passion for working in a team environment. 
• Experience following policy and procedures. 
• Attention to detail skills ensuring transactions are accurately completed.
• Ability to juggle competing priorities. 
• Demonstrated computer skills in Microsoft Word and Microsoft Outlook
• Experience in banking industry (desirable)
• Completed Tier 2 certificate (or willing to complete)

Benefits of joining our team include: 

• Flexible working arrangements.
• Employee Corporate Wellbeing benefit of $250 per year to provide you with the opportunity to join a fitness/wellness program.
• Making sure you are supported when life presents challenges with our Employee Assistance Program.
• A great teamwork culture with a focus on career development and supporting the local community.
• Being a part of an industry and organisation undergoing exciting and innovative change and progress.
• Celebrating regular individual and team achievements throughout the year.

Workdays and hours of this position are Monday to Friday 8:45am to 5:15pm, and minimum one Saturday shift a month, 8:45am to 12:15pm.

Previous experience in a customer service role will be highly regarded.

Apply Now

Applications close 13 May 2024, however, we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. If you are excited to join our team, we encourage you to submit your application as soon as practicable.

As an employer who embraces Diversity, Equity and Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

For further information about us and this opportunity please see our website www.themutual.com.au or contact Heather Pithers, Retail Operations Manager on 1300 688 825.

Applicants must be willing to undergo a NSW Police Check and relevant skills assessment.

Newcastle, Maitland & Hunter NSW

Full Time

About us

Founded in 1888 by a group of passionate Maitland locals, The Mutual Bank was established with the mission to ensure that financial investment stayed within the local area. 

Our people are the reason for The Mutual Banks growth and success. As an employer, we provide a rewarding work environment that encourages personal and professional development. We actively seek to recruit individuals who align to our Values of Integrity, Respect and Care.

There has never been a better time to join us at The Mutual Bank! We are continuing to grow and develop our team as we pursue continuous improvements with the products and services on offer to our members. 

Your career will benefit from a culture that provides work/life balance, learning and development, and community engagement opportunities.

Benefits of joining our team include: 

• Up to 3 days of flexible leave each year for our Branch staff.
• Employee Corporate Wellbeing benefit of $250 per year to provide you with the opportunity to join a fitness/wellness program.
• Making sure you are supported when life presents challenges with our Employee Assistance Program.
• A great teamwork culture with a focus on career development and supporting the local community.
• Being a part of an industry and organisation undergoing exciting and innovative change and progress.
• Celebrating regular individual and team achievements throughout the year.

Your Responsibilities will include:

• Lead, coach and mentor a small team seeking demonstrated growth in individual and team capabilities.
• Foster and promote a positive, can-do attitude within the team.
• Possess a sound knowledge of products and services and always deliver a high level of member service.
• Actively work towards resolving member enquiries and/or complaints in a prompt, professional and caring manner.
• Motivate the team to ensure they are focused on and working to achieve the organisation's strategic objectives.
• Work collaboratively with The Mutual Bank team.

The Role

As a Member Service Officer, you will deliver excellent customer service to members and internal customers of The Mutual Bank.

Responsibilities will include:

• Accurately process member cash transactions (teller duties) and satisfy member enquiries. 
• Suggest suitable solutions to meet member's banking needs.
• Ensure member accounts, products and services are set up accurately.
• Develop relationships with key stakeholders, internally and externally.
• Assist members with enquiries over the phone. 

About You

You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:

• Excellent customer service skills applying a personalised caring approach. 
• Genuine passion for working in a team environment. 
• Experience in following policy and procedures. 
• Attention to detail skills ensuring transactions are accurately completed.
• Ability to juggle competing priorities. 
• Demonstrated computer skills in Microsoft Word and Microsoft Outlook
• Experience in banking industry (desirable)

The successful candidate will work Monday to Friday 8:45am – 5:15pm and will be required to work up to two Saturday morning shifts a month 8:45am – 12:15pm.

Apply Now

Applications close 6 May 2024, however, we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. If you are excited to join our team, we encourage you to submit your application as soon as practicable.

As an employer who embraces Diversity, Equity and Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

Applicants must be willing to undergo a NSW Police Check and relevant skills assessment.

To apply, please submit your cover letter and resume to recruitment@themutual.com.au For further information about us and this opportunity please see our website www.themutual.com.au or contact Heather Pithers, Retail Operations Manager on 1300 688 825.

Bring your generalist People and Culture experience to a Business Partnering role within a people-centric organisation.

• Full-time, permanent opportunity offering work-life balance and flexibility. 
• True generalist role with a blend of strategic and operational activities. 
• Join a people, Member and community focused organisation. 

About us

Member-owned and local since 1888, The Mutual Bank remains focused on meeting the needs of our Members through providing traditional and innovative banking options, the exceptional service provided by our teams is our point of difference.

The Mutual Bank of circa 110 employees, has a network of 7 locally based branches and a modern newly built head office located at East Maitland. Our short-term vision is to be the bank of choice within the Hunter Growth Corridor with a long-term vision to be the bank of choice for the Hunter.

About the role

The People and Culture Business Partner provides advice and support on people practices, policies and procedures along with driving engagement, performance, compliance and wellbeing. You will play a key role, acting as the subject matter expert for the divisions you support with strategic initiatives and cyclical people related activities.

Responsibilities of the role include:

• Act as a first point of contact to stakeholders and provide advice and guidance on People and Culture related matters such as organisation design, recruitment, employee relations and work health and safety.
• Lead investigations, facilitated discussions or mediations as required.
• Contribute to the design and implementation of strategic People and Culture initiatives to support business goals.
• Apply knowledge and expertise to drive process improvements and efficiencies within the People and Culture space.

About You

This opportunity is suited to those with a generalist People and Culture background at an advisory level.  Experience in employee relations is essential along with the ability to interpret and provide advice on employment legislation and industrial relations. Experience in Work, Health Safety is desirable but not essential.

You will have a passion for developing people related solutions to meet business need, driving positive change and bringing people along the journey. Excellent stakeholder engagement skills with the ability to take a consultative approach is also required along with an analytical yet objective mindset.  Time management skills and the being able to manage competing priorities will set you up for success in this diverse and interesting role.

We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care.

The benefits

In return your career will benefit from a culture that provides the opportunity for you to learn and grow. We offer flexible work arrangements including occasional work from home and the accrual of a fortnightly day off. Most importantly you will be part of a team who are driven and supportive.

How to apply

To apply for this position, click the “Apply” button to submit your application or email your CV and cover letter to recruitment@themutual.com.au.

Interviews will commence imminently; therefore, candidates are encouraged to apply early.

For further information about this opportunity please contact Sarah Hodge, People and Culture Manager on 1300 688 825.