Accessibility and Communication Services

The Mutual Bank is committed to making it easy for members to access our information, products, and services.

If you are having trouble accessing any of our information, products, or services please contact us and we will assist you. More ways to contact us are detailed below.

Make a relay call to us using the NRS

If you are deaf and/or find it hard hearing or speaking on the phone, please phone or text the Federal Government’s free National Relay Service (NRS) on one of the following numbers, then ask for 1300 688 825 to talk to us:

• TTY – call 133 677
• Speak & listen – call 1300 555 727
• SMS relay – text 0423 677 767

You will need to register with the NRS to use the service.

Call us using an interpreter

To speak to us using an interpreter, please call the Federal Government’s free National Translating and Interpreting Service on 131 450 and ask for them to call us on 1300 688 825.

This is a free service and is available in over 150 languages.

Translation and interpreter services

If you require additional assistance, we can book a local interpreter on your behalf with Accredited National Interpreting and Translating Services (ANITS) for all languages including Auslan. Please contact our Member Services Team on 1300 688 825 for more information.