Corporate Social Responsibility - The Mutual Bank | Here To Help

What are you looking for?

Everyday Banking
- Transaction Accounts
  
  Express Savings
  Access your money when and where you need it.
  
  Retirement
  Flexible at call account with a competitive interest rate.
  
  Mighty Mutual
  An at call youth savings account.
  
  100% Loan Offset
  A transaction account available with eligible variable rate home loans.
  
  Loan Saver
  A transaction account available with eligible fixed rate home loans.
- Savings & Investment Accounts
  
  Bonus Saver
  A savings account with bonus interest.
  
  Internet Saver
  Earn interest on your savings.
  
  Christmas Club
  A savings account with access limited to November, December and January.
  
  Cash Management
  Manage your cash and achieve your savings goal.
  
  Term Deposits
  Grow your wealth with a higher rate of interest.
- Payment Options
  
  Visa Debit Card
  Made of plants, not plastic, with features that are sustainable, accessible and inclusive.
  
  Apple Pay
  Welcome to easy, fast and secure payments with Apple Pay.
  
  Google Pay
  Easily add your Mutual Visa Card to Google Pay™.
  
  PayID
  Transferring money made simple, fast and secure
  
  PayTo
- Other Services
  
  International Services
  Send or receive funds from overseas with The Mutual Bank’s international banking services.
  
  Travel Options
  Convenient access to your money while you travel.
  
  Bank@Post
  Do your day to day banking on your Everyday Account Australia wide with Bank@Post.
  
  Financial Planning
  Improve your lifestyle with The Mutual Bank’s financial planning services.
- Personal Finance
  
  Personal Loans
  Secured and Unsecured Personal Loans for all kinds of purposes.
  
  Mutual Visa Credit Card
  A convenient credit card to manage your personal cashflow.
Our Retirement account is the smart option

Up to 3.50% p.a.

For the portion of balances between $25,000 and $50,000.
Home Loans
- Home Loans
  
  Budget Home Loan
  
  Package Home Loan
  A flexible home loan with a competitive interest rate and best value inclusions.
  
  Standard Home Loan
  A flexible home loan with a competitive interest rate.
  
  Express Credit Facility
  Maximum flexibility for your home loan.
- Government Guarantees
  
  First Home Guarantee
  
  Family Home Guarantee
  Purchase a family home with a deposit as little as 2% with no Lenders Mortgage Insurance.
  
  Regional First Home Buyer Guarantee
Take control of your future

Special Variable Rate 5.89 % p.a. Interest rate 5.89 % p.a. Comparison rate

Rate for new, owner-occupied, ≤80% LVR and P&I repayment loans only
Business Banking
- Transaction Accounts
  
  Business Maximiser
  Earn interest with flexible and convenient access to funds.
  
  Business Cheque Account
  Best value business transaction account with no annual fee.
  
  Trust Accounts
  Manage the assets in your Real Estate or Solicitors Trust Account.
- Savings & Investment Accounts
  
  Internet Saver Business
  Earn interest on your business savings so your money continues to grow.
  
  Cash Management
  
  Farm Management Deposit
  An investment account that helps primary producers deal more effectively with uneven income flows.
- Business Loans
- Business Banking Solutions
Your partner in business

Local Business Bankers are here to help you achieve your goals
Insurance
- Insurance
  
  Home & Contents Insurance
  
  Motor Insurance
  
  Landlord’s Residential Property Insurance
- Travel Insurance
Insurance

Help protect yourself against the unexpected by choosing from a range of insurance products.
Help & Support
- Here to help
  
  Financial Hardship
  We are here to help our members experiencing financial stress and hardship.
  
  Deceased Estates
  Here when you need it most
  
  Visa Dispute
  Steps to resolve a Visa Dispute.
  
  Compliments and Complaints
  We are committed to the highest standards of service to our members.
  
  Accessibility and Communication Services
  The Mutual Bank is committed to making it easy for members to access our information, products, and services
  
  Target Market Determinations
  Written TMD documents for financial products
  
  Open Banking and Consumer Data Right
  What is it? And what does it mean for you?
  
  Products no longer for sale
- Security and Fraud
  
  Lost or stolen cards
  If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.
  
  Scams and Fraud
  Stay alert to scams and fraud.
  
  Online banking security
  Protect your personal and account information from fraud.
  
  Identity security
  How to protect yourself from identity theft.
  
  Card security
  Tips to protect yourself from card fraud.
  
  Anti-Money Laundering
  Financial Institutions in Australia are governed by the Anti-Money Laundering and Counter-Terrorism Financing Act which came into force in 2006.
  
  Financial Claims Scheme
  The Financial Claims Scheme provides protection and quick access to deposits protected under the scheme.
  
  VISA Secure
  Verified by Visa is a free service that protects you when you use your Mutual Visa Card to purchase online from participating stores
- Tools & Services
  
  Interest Rates
  
  Lending Fees and Charges
  
  Calculators
  The Mutual Bank offers a range of handy calculators for you to better manage your finances.
  
  Accessing Your Money
  Discover all the ways you can access your money.
  
  Mutual App
  Keep track of your finances with easy access for your banking needs.
  
  Mobile Payments
  Mobile payments are now available at The Mutual Bank.
  
  Mutual Alerts
  
  Enquiry Forms
  
  Lending Forms
  View The Mutual Bank's Lending Forms.
- Important Documents
  
  Complaints Policy
  
  Privacy Policy
  View our Privacy Policy here.
  
  Whistleblower Policy
  
  Credit Card Key Fact Sheet
  
  Home Loan Key Facts Sheet
The Mutual App

Keep track of your finances on your iOS or Android device.
About Us
- Our Story
  
  Our Values
  Our values of Integrity, Respect, and Care drive all that we do.
  
  Latest News
  Keep up-to-date with the latest information from The Mutual Bank.
  
  Community Support
  We are proud to partner with the community we serve.
  
  Sponsorship
  We provide support for a range of organisations that benefit our local community.
  
  Member Newsletters
- Governance
  
  Code of Practice
  Our longstanding commitment to serving the interests of our members and local community.
  
  Board of Directors
  The Mutual Bank's Board is elected by, accountable to, and proudly represents our members.
  
  Annual Report
  View the highlights of The Mutual Bank's most recent annual report.
  
  Corporate Social Responsibility
  We have an obligation to our members and the wider community to operate in a socially responsible manner.
  
  APS330 Prudential Disclosures
  View The Mutual Bank's Prudential Disclosures.
  
  Executive Leadership Team
  Meet The Mutual Bank's Executive Leadership Team
- Careers
  
  What we offer you
  Our people are the reason for The Mutual Banks growth and success.
  
  Health & wellbeing
  The Mutual Bank promotes workplace safety and personal wellbeing.
  
  Growth & learning
  The Mutual Bank is committed to training and development, to deliver best-practice service to our members.
  
  Positions vacant
  If your values align with The Mutual Bank and you would like to apply for a position we would like to hear from you.
Our history

Founded in 1888 by a group of passionate Maitland locals, The Mutual Bank was established with the mission to ensure that financial investment stayed within the local area.

The Mutual Bank understands that we have an obligation to our members and the wider community to operate in a socially responsible manner.

We believe that corporate social responsibility is best achieved by embedding our core values and ethics into our policies, procedures and practices so that they deliver benefits to our members, people, community and environment and result in responsible and ethical business conduct.

We commit to the ongoing continued improvement of business policies, practices and strategies that impact and/or result in productive and positive outcomes in each of the following key areas:

Our members
Our people
Our community
Our environment
Our business operations

Our members

The Mutual Bank has adopted a Corporate Code of Conduct and the Customer Owned Banking Code of Practice which provide details on how we will deliver on our pledge to always put members first.

Our people

Our policies and procedures with respect to staff abide by labour and work health and safety laws.
The Mutual Bank is committed to equal employment opportunity recruitment practices that are fair and equitable.
The Mutual Bank provides benefits for our staff, which include sponsored support for staff requiring counselling, negotiated pricing from third party providers, work life balance initiatives and training and development programs.

Our community

The Mutual Bank currently sponsors and partners with many community and not for profit organisations. Additionally, The Mutual Bank provides time and resources to support staff fund raising activities.
The Mutual Bank’s staff are involved in a number of community fund raising ventures and volunteering opportunities.

Our environment

The Mutual Bank has implemented a program of continuous improvement to ensure our resources are used efficiently and environmental impact is reduced.
The Mutual Bank recycles paper, photocopy toner cartridges and office waste.
The Mutual Bank reduces energy consumption and paper wastage through:
- Promoting the optimal use of electronic communication and data management;
- Programming our computer systems to power down when not in use.
- Capping the maximum engine capacity (displacement) of corporate vehicles to 1800cc.
Investigating the potential and viability of using renewable or sustainable energy sources at least party in future and incorporating this into our Strategic Plan.
When it is necessary to replace or purchase energy consuming items, to consider the energy efficiency of those items.
Where practical, when renovating branches, to incorporate energy efficiency into the design.

Our business operations

As an Authorised Deposit-taking Institution, The Mutual Bank is required to comply with the Australian Prudential Regulation Authority’s Corporate Governance and other requirements.
The Mutual Bank has adopted a Whistleblower Policy and is a member of an external dispute resolution scheme.
The Mutual Bank has in place published policies that are incorporated into staff and management training, which provide guidance in responsible decision making and privacy.

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Information is current as at date of appearance and is subject to change. Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139.

The Mutual Bank acknowledges the Traditional Custodians of Country across Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.