If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.

The Mutual App

  1. Open The Mutual App
  2. Go to ‘Cards’ and select your card
  3. Change your card status from ‘unlocked’ to ‘locked’

You can also order a replacement card by selecting ‘Replace Damaged Card’


Talk to us

You can also block your card and order a replacement by calling us on 1300 688 825 (within Australia) or +61 2 4933 8044 (from overseas) 9am – 5pm Mon-Fri or 9am-12pm Saturday (AEST/AEDT).

For after hours Visa Card support call 1800 800 521.                  

For Visa Global Customer Assistance see https://www.visa.com.au/travel-with-visa/travel-support.html

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