The Mutual Bank Branches and Contact Centre will be closed for the Labour Day Public Holiday on Monday 5 October 2026. Scheduled payments will be processed as normal.
Scammers are calling customers impersonating The Mutual Bank. We will never ask for your one-time passcodes or ask you to move money. Learn more.
Phone us
General Enquiries
You can call our Contact Centre - Monday, Tuesday, Thursday and Friday 9am-5pm; Wednesday 9.30am -5pm and Sat 9am-12pm:
1300 688 825 - Australia-wide
+61 2 4933 8044 - if you’re overseas.
Lost, Stolen or Damaged Cards
1800 800 521 (24 hours toll free) or
1300 688 825 (during business hours)
Message us
Online form
Complete the form below and our team will get back to you.
For non-urgent enquiries email info@themutual.com.au.
Feedback, compliments and complaints
Tell us what we're doing well, or what we need to improve on.
Meet us
Visit Us
You can visit our friendly personal bankers at The Mutual branches. Find out more about your nearest branch location.
Head office
Our head office is based in Maitland, supporting our network of branches and helping deliver local banking solutions across the Hunter region.
Connect with us
Corporate details
ABN
94 087 651 983
AFSL/Australian credit licence
238139
BSB
646 000
