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A great banking product may attract attention, but great service earns trust.  That combination has seen The Mutual Bank recognised on the national stage once again, taking out Term Deposit Account of the Year (Customer-Owned Bank) at the 2026 WeMoney Awards while also earning finalist recognition across five additional categories, including two awards for customer service excellence.  The win marks the second consecutive year The Mutual Bank has received the prestigious term deposit award, reinforcing its position as a leader in delivering value for Members through its customer-owned model.  The award recognises The Mutual Bank's ability to deliver strong value for Australian savers through competitive rates, flexible term options and the confidence of banking with a customer-owned institution. At a time when many Australians are looking for secure ways to grow their savings, the award reinforces The Mutual Bank's commitment to helping Members make their money work harder.  The Mutual Bank was also named a finalist in:  Best for Flexibility (Term Deposits)  Best Low Rate Credit Card (Customer-Owned Bank)  Excellent Rates & Fees (Customer-Owned Bank)  Outstanding Customer Service (Credit Cards)  Outstanding Customer Service (Savings Accounts)  The customer service finalist nominations are particularly significant for The Mutual Bank, recognising excellence across both Savings Accounts and Credit Cards. The recognition reflects the bank's ongoing investment in personalised service, local expertise and meaningful Member relationships.  The Mutual Bank CEO Mark Williams said the results demonstrate the bank's commitment to delivering both competitive products and exceptional member experiences.  "We're incredibly proud to receive this recognition from WeMoney, particularly at a time when Australians are looking not only for competitive products, but a banking experience they can trust.  "While winning Term Deposit Account of the Year for a second consecutive year is a fantastic achievement, being named a finalist in two Outstanding Customer Service categories is equally meaningful.  "We're particularly pleased to receive this recognition while many Australians are focused on building their savings and financial security. This award reinforces that our term deposit offering continues to provide outstanding value for Members.  "As a customer-owned bank, service isn't something we see as a department. It's part of every interaction, every conversation and every decision we make for our Members. These recognitions reflect the dedication of our people and their commitment to helping people thrive."  Matthew Ikin, Executive General Manager at WeMoney, said The Mutual Bank's continued success demonstrates its leadership within the customer-owned banking sector.  "These back-to-back wins cement The Mutual's position as a true market leader."  WeMoney now reaches more than 1.4 million Australians, with 93% of its audience made up of Gen Z and Millennial consumers. The awards help consumers identify financial institutions delivering exceptional value and service, while providing winners such as The Mutual Bank with valuable credibility among younger Australians choosing who they bank with.  Since 1888, The Mutual Bank has been helping people thrive through competitive products, personalised service and meaningful community support. This latest recognition reflects the strength of a banking model built around people, not shareholders.  Awards and ratings are one factor consumers may consider when choosing a financial product and should not be relied on as the sole basis for a decision.

Buying a home is more than signing a contract or applying for a loan. It is a journey filled with decisions, new terminology and moments that can shape the next chapter of your life.  For some people, it is a journey they are taking for the first time. For others, it may have been many years since they last purchased a property, and the process can feel unfamiliar all over again.  Wherever you are starting from, having the right information and knowing who can help can make the path ahead feel much clearer.  That is why The Mutual Bank is hosting Make it Yours: Understanding the Home Buying Journey, a free information evening at the Hunter River Hotel on Wednesday 16 September 2026.   Practical information from local professionals  The evening will bring together members of The Mutual Bank’s local Lending Team, local conveyancers and local real estate agents to explain the different stages involved in purchasing a home.  Attendees will receive practical information about preparing to apply for a home loan, understanding borrowing power and pre-approval, looking for the right property, working with a real estate agent, reviewing contracts, engaging a conveyancer and preparing for settlement.  The session is designed to help take some of the mystery out of the process. It will also give attendees an opportunity to hear different perspectives from the professionals who help buyers move from an initial idea to the moment the keys are finally in their hands.   Who should attend?  The event is open to anyone who would like a clearer understanding of the home buying process.  It may be helpful if you are:  Considering buying a home but are unsure where to begin  Saving for a deposit and planning for the future  Preparing to speak with a lender  Returning to the property market after some time  Supporting a child, family member or friend through the process  Looking for a clearer picture of what happens between pre-approval and settlement  You do not need to arrive with detailed knowledge, a completed savings plan or a property already in mind. The purpose of the evening is to help you understand the journey and feel more confident about the questions to ask along the way.   Event details  Event: Make it Yours: Understanding the Home Buying Journey Date: Wednesday 16 September 2026 Venue: Hunter River Hotel Doors open: 5.30pm Light dinner and welcome drink: Provided Speaker program: 6.30pm to 8.30pm Cost: Free, bookings essential  Places are limited.    Book your free ticket:  Make it Yours: Understanding the Home Buying Journey  A home can begin as an idea, a goal or a hope for the future. Wherever your journey begins, good information can help you take the next step with greater clarity and confidence.    The information provided at this event is general in nature and has been prepared without taking into account your objectives, financial situation or needs. and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.  Eligibility criteria, terms, conditions, fees and charges apply to all loans.

Scammers can sound convincing. They may pretend to be from a bank, fraud team or trusted organisation, and often use pressure and urgency to encourage people to act before they have time to think.  One simple way to help protect yourself is to use strong, unique passwords for your banking and online accounts. Avoid using personal information that someone else could guess, find online or connect back to you, such as your date of birth, name, address, phone number, children’s names, pet names or favourite sporting team.  Using something familiar may feel easier to remember, but it can also make it easier for scammers to try to access your account. Strong passwords and passphrases add another layer of protection, especially as impersonation scams become more sophisticated. During Scams Awareness Week, we’re continuing the conversation through our Tea and Tips: Staying Safe from Scams event, sharing practical ways to help Members and the wider community stay safer online.    How to create a safer password  Use a long password or passphrase that is hard to guess.  Avoid personal details, including your date of birth, name, address or phone number.  Do not reuse your banking password for other accounts.  Keep your password private and never share it with anyone.  Change your password straight away if you think someone else may know it.      Does something not feel right? The Mutual Bank will never ask you to:  move your money to another account  share your one-time passcodes  share your passwords or security codes  act urgently over the phone or by text  If you receive a call or message that does not feel right, stop, hang up and contact us using the phone number listed on our website.  If you believe you have shared your password or security details with someone else, contact us immediately so we can help you take the next steps.    We’re here to help  When something feels wrong, it is always worth pausing and asking for help. If you’re concerned about your account or believe you may have shared personal or banking information, please contact The Mutual Bank so we can help you take the next step. 

The Mutual Bank appoints Melanie Howard as Chief Risk Officer  The Mutual Bank is pleased to announce the appointment of Melanie Howard as Chief Risk Officer (CRO).  Melanie has served as Acting Chief Risk Officer since November 2025, providing strong leadership during a period of significant activity and regulatory focus for the Bank. Her appointment reflects the confidence of the Board and Executive Leadership Team in her ability to continue leading the Risk and Compliance functions while strengthening the Bank's risk management framework.   Melanie brings extensive experience in the customer-owned banking sector, combined with strong professional credentials and a practical understanding of prudential regulation, risk management and compliance. Throughout her career with The Mutual Bank, she has demonstrated sound judgement, professionalism and a collaborative leadership style.  Chief Executive Officer Mark Williams said Melanie's appointment provides valuable continuity for the organisation.  "Melanie has demonstrated exceptional leadership during her time as Acting Chief Risk Officer,” he said.  “Her deep knowledge of the Bank, commitment to our customer-owned values and ability to foster strong relationships across the organisation make her an outstanding appointment to this role."  Throughout her time with The Mutual Bank, Melanie has played an important role in supporting the Bank's strategic, prudential and operational risk priorities, while building collaborative, high-performing teams and maintaining a strong focus on regulatory obligations.   Her appointment will help ensure continued momentum across the Bank's risk and compliance functions while supporting The Mutual Bank's ongoing commitment to protecting Customers and maintaining a strong, sustainable future.  Please join us in congratulating Melanie on her appointment as Chief Risk Officer. 

The Mutual Bank is proud to be recognised as a finalist in multiple categories at the 2026 Business Hunter Awards, reflecting its ongoing commitment to its people, Members and the Hunter community.  The customer-owned bank has been named a finalist in:  Contribution to the Region  Excellence in Large Business (100+ Employees)  Employer of Choice (21 Employees and Over)  Outstanding Employee, recognising Bronte Edwards  The acknowledgement follows a year of continued investment in people, technology and community initiatives that support The Mutual Bank's purpose of helping people thrive.  Chief Executive Officer Mark Williams said being named a finalist reflects the efforts of employees across the organisation and its commitment to supporting Members and communities across the region.  "We're delighted to be named a finalist across a number of categories in this year's Business Hunter Awards," Mr Williams said.  "For us, these nominations reflect the commitment our people make every day to support our Members, strengthen our workplace and contribute positively to the communities we serve. We're proud to see those efforts recognised."  The Mutual Bank's nominations for Contribution to the Region and Excellence in Large Business recognise its long-standing role in supporting the local economy through lending, employment, community partnerships and local decision-making.  The Employer of Choice nomination reflects the Bank's focus on building a positive and inclusive workplace, supported by leadership development, wellbeing initiatives, flexibility and opportunities for employees to grow and contribute.  The Outstanding Employee nomination recognises Head of Data and Analytics, Bronte Edwards, whose leadership has strengthened the Bank's data capability, driven innovation and helped build future capability across the organisation.  Mr Williams said the recognition also highlights the important role customer-owned banking continues to play across the Hunter region.   "As a customer-owned bank, our success has always been closely linked to the success of the communities around us," Mr Williams said.  "For more than a century, we've been focused on helping local people, businesses and communities thrive. As the region continues to grow and change, we're continuing to invest in the communities we serve, so our Members can access the support they need close to home. We're honoured to be recognised alongside so many respected organisations and look forward to celebrating the achievements of the Hunter business community."  The 2026 Business Hunter Awards celebrate excellence, innovation and leadership across the region, recognising organisations that make a meaningful contribution to the Hunter community. Winners will be announced at the Business Hunter Awards event in September this year. 

Scams Awareness Week is back from 24–28 August 2026, and this year we’re once again taking our message even further into the community.  This year’s theme, “No one’s just a number”, puts a human face to the scale of the problem. Behind every scam report is a real person, someone who has had money, time or trust stolen.  Last year, we held our first successful Tea and Tips scam awareness event, bringing customers together for an open conversation about scams, how they happen, who they target, and how to stay safe. The response was overwhelmingly positive, with attendees taking away practical information to help protect themselves and their loved ones.  This year, we’re continuing that momentum with a local event designed to open up the conversation, raise awareness, and empower our community to take action. The more we talk about scams, the more we can help others recognise the warning signs and feel confident to speak up.  What’s Happening This Year?  Our team will be hosting “Tea and Tips: Staying Safe from Scams”, a special event on Wednesday 26 August from 10.00am to 11.30am at Easts Leisure and Golf Club, 2 Tenambit Street, East Maitland NSW 2323.  Hosted by our CEO, Mark Williams, the event will feature members of our team sharing real-life scam stories and practical ways to protect yourself and your loved ones.  Attendees will also receive helpful take-home resources to continue the conversation with friends, family and loved ones.  Why It Matters  Scams can happen to anyone. In 2025, Australians made 481,523 scam reports, with total combined financial losses of $2.2 billion. Of those reports, 274,577 Australians were scammed.  While the biggest losses came from investment scams, payment redirection scams, romance and relationship scams, and remote access scams, we have also seen the growing impact of buy/sell scams and impersonation scams. These scams often involve criminals posing as trusted organisations, such as banks, government agencies, or telecommunication providers. These figures show just how sophisticated and widespread scams have become.  Scammers often create a sense of urgency, pressure people to act quickly, and make communications look like they come from organisations, suppliers or people we know and trust. That’s why the national campaign encourages three simple steps for any scam, in any situation: Stop. Check. Protect.  Stop. Take a moment before giving money or personal information to anyone.  Check. Make sure the person or organisation you’re dealing with is real. Use contact details you have found yourself, not details provided in a message.  Protect. If something feels wrong, act quickly. Contact your bank immediately if you think you’ve lost money or shared financial details, and report the scam to Scamwatch.  By sharing stories and starting conversations, we can help others spot scams before they happen. We want our customers to feel confident, informed and supported.  How You Can Get Involved  Attend our Tea and Tips event. RSVP by Wednesday 19 August here or by calling us on 1300 688 825.  Talk about scams. Sharing experiences helps others recognise the signs and feel less alone.  Stop. Check. Protect. Take a moment, verify who you’re dealing with, and act quickly if something feels wrong.  We’re proud to be part of this national campaign and invite all customers to join us in making our community safer.