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Travel Insurance

We've partnered with Cover-More, through CGU Insurance, to help you access travel insurance.

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COVID-19 Cover

If you are diagnosed with COVID-19 whilst travelling, we have benefits available on our domestic and international policies including cover for overseas medical costs.

Common scenarios for COVID-19 cover will be automatically included when taking out travel insurance with Cover-More. The level of benefits included will depend on the coverage and the type of policy you decide to purchase.

COVID-19 benefits may include: 

  • COVID-19 cover for overseas medical costs1
  • COVID-19 cover for cancellation and amendments2
  • Cover for additional COVID-19 expenses3

To discuss an existing policy, call 1300 889 137 or email CGU_travelinsurance@covermore.com

We're here when you need us

Emergency assistance

If you need urgent help, you can call Cover-More 24/7

From overseas: (02) 8907 5221
From Australia: 1300 889 137

Claims

It’s simple and easy to make a claim. Call Cover-More to get started or lodge a claim online.
From Australia: 1300 889 137
From overseas: (02) 8907 5221

Travel advice

Dip your toe before you dive in by finding out everything you need to know before you go.

Visit smartraveller.gov.au for the latest travel advice from the Australian Government.

Emergency Assistance 

If you need urgent help, you can call Cover-More 24/7.

From Australia
Call 1300 889 137

Depending on your needs, Cover-More can help if:

  • You need to find a medical facility and/or a doctor who speaks English
  • You need to pay medical bills (if your claim is approved)
  • You’ve lost your passports, travel documents or credit cards
  • You need legal help or help getting home

 

From overseas

Cover-More also have numbers you can call from outside Australia. If you're in:

When you call, have your Cover-More Travel Insurance policy number handy and a phone number Cover-More can call you back on.

Insurance Claims

Lodging a claim

Claim online now through Cover-More’s easy, 5-step process:

  1. Describe the incident
  2. Enter your expenses or losses
  3. Upload any supporting documents
  4. Provide your bank details
  5. Review and finalise your claim


You can save and return to an incomplete claim for up to 28 days.

Once you've lodged your claim, Cover-More will update you on how it's progressing within 10 working days.

Following up an existing claim

Cover-More understand that as a result of your incident, you might already be out of pocket. That's why Cover-More try to process claims as quickly as possible.

You'll hear from Cover-More within 10 working days from the time they receive your claim.

To check your claim's progress, log into Cover-More’s online claims centre or contact them directly for more details.

Things to note...

View Product Disclosure Statement (PDS) and Financial Services Guide (FSG)

View Target Market Determination

View CGU Insurance's Financial Services Guide

We're ready to help you

1 Medical cover will not exceed 12 months from onset. Medical evacuation cover subject to claim approval. 
2 Conditions and limits apply to COVID-19 cancellation cover. Cancellation cover applies to the International and Domestic Comprehensive policies. See the Combined FSG/PDS for more information.
3 Cover is for reasonable Additional accommodation expenses (room rate only) and Additional transport expenses. Conditions apply to COVID-19 additional expense cover. See the Combined FSG/PDS for more information.

CGU Travel Insurance is issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) (ZAIL). Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) acts under a binder authority from ZAIL. Cover-More will administer the policies and arrange for the issue of insurance on behalf of ZAIL. Cover-More has authorised Insurance Australia Limited (ABN 11 000 016 722; AFSL 227681) under the CGU brand to distribute the product. Maitland Mutual Limited trading as The Mutual Bank (ABN 94 087 651 983 AFSL 238139) distributes the product under a contract with CGU. Limits, sub-limits, exclusions, terms and conditions (including eligibility criteria) apply.

Any advice is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase Cover-More Travel Insurance, you should consider your personal circumstances, the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) and Target Market Determination available. If you decide to purchase Cover-More Travel Insurance from The Mutual Bank, we receive a commission. For more information, please refer to our Financial Services Guide

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Information is current as at date of appearance and is subject to change. We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time, and we cannot guarantee that this website is free from any errors, inaccuracies or omissions. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139.

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We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which The Mutual Bank operates and where our team members reside.