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Simple, secure international payments
Whether you're supporting family abroad, paying for international goods and services or managing a global business, The Mutual Bank makes international transfers simple and secure thanks to our partnership with Convera.
Convera is a trusted global provider of foreign exchange and international payment solutions, helping individuals and businesses move money securely across borders.
To receive funds from overseas
- Complete our Incoming Telegraphic Transfers form, hosted securely on Convera’s third-party website.
- Your personal information will be handled in accordance with Convera’s Privacy Policy.
- You’ll receive a PDF with payment instructions via email to share with the sender.
The Mutual Bank does not charge a fee to receive international funds. However, intermediary banks may deduct fees during the transfer process.
To send funds overseas
Members can manage international transfers independently and fee-free through Internet Banking up to $2,000. See more information below in our Frequently Asked Questions. For higher amounts you will need to contact us.
International transfers can also be arranged by submitting a request via email or visiting your nearest branch. Fees apply for staff assisted international payment transactions.
- Complete our International Transfer Request form
Submit the form to info@themutual.com.au or visit a branch for processing.
Frequently Asked Questions – Convera International Payments
What is Convera?
Convera is our trusted partner for international money transfers. They help us provide secure, competitive and efficient transfer services through Internet Banking, in branch and by phoning our Contact Centre during ordinary business hours. This feature is not yet supported in the Mutual App.
Who can use Internet Banking to make an international transfer?
Any Member registered for Internet Banking can use this feature.
What currencies can I send money in?
You can send money in more than 30 currencies, including USD, EUR, GBP, NZD, INR, CNY, JPY and more. See the full list of currency capabilities by country.
Is there a daily limit for international transfers using Internet Banking?
Yes. The default daily limit is $500. You can increase this yourself in Internet Banking up to $2,000. If you need a higher limit, please contact us on 1300 688 825 or send a secure message through Internet Banking.
How do I make an international transfer in Internet Banking?
- Log in to Internet Banking.
- Go to Send Money > International Transfer.
- Choose an existing payee or add a new recipient.
- Select the recipient’s country.
- Enter the recipient’s bank details: SWIFT/BIC code or bank name and city, Account number or IBAN
- Enter the amount (in foreign currency or AUD).
- Review the exchange rate and select the purpose of payment.
- Submit the transfer. If it’s a new payee, you’ll be asked to verify with an SMS One Time Password or token.
- You can also enter your email to receive a receipt.
Note: Special characters (e.g. Élodie) are not supported. Please enter names using standard characters (e.g. Elodie).
What information do I need to provide to make an international transfer?
Recipient’s full name and address
- Bank name and SWIFT/BIC code
- IBAN or account number (depending on the country)
- Reason for payment
Can I save payee details for future use?
Yes. You can manage and reuse saved payees in Internet Banking. Go to Account Services > Address Book > International.
Are there any fees for international transfers?
There are no fees for international transfers made through Internet Banking. Fees may apply for staff-assisted transactions, please see our Schedule of Fees, Charges and Contact Details for more information.
How long does a transfer take?
Funds are usually received by the recipient’s bank in 2 to 3 business days, however, there may be a delay in the recipient’s bank allocating funds to the recipient’s account. There is no delivery guarantee. Some currencies may take longer than others to process.
Delays can occur due to incorrect details or public holidays overseas.
Is the exchange rate locked in?
Yes. Once you confirm and submit your transfer, the exchange rate is locked in.
What if I enter incorrect details?
Incorrect details can delay or return your funds. Please double-check all information before submitting. If needed, we can escalate the issue to Convera’s support team.
Can I cancel or recall a payment?
Once submitted, a recall is not guaranteed. If you need to cancel a payment, please contact us immediately. If the payment has already been sent to Convera, we will get in touch with the Convera support team on your behalf.
Where can I get help on completing an international transfer in Internet Banking?
You can call our friendly Contact Centre team on 1300 688 825 during ordinary business hours.
