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What is an audit certificate?
An audit certificate – also known as a bank confirmation – is a document we provide to an auditor when they request it on behalf of a business. It confirms the business’s accounts, lending, and overall banking relationship with The Mutual Bank.
How can I request an audit certificate?
Auditors can request an audit certificate in two ways:
Request directly from The Mutual Bank
You can request General and/or Treasury audit certificates by emailing our Team at info@themutual.com.au.
Please include the completed Authority to Disclose form and any required General or Treasury Request forms.
The Mutual Bank does not charge any fees for audit certificate requests submitted directly to us.
Request via Confirmation (third‑party provider)
Audit certificate requests can also be submitted through the Confirmation portal.
- A Consent Letter must be downloaded, completed, and submitted through the portal.
- Requests made through Confirmation may incur third‑party fees.
For more details, contact Confirmation at Confirmation.CS@thomsonreuters.com.
Frequently Asked Questions
Email info@themutual.com.au for a manual request or make a request online through the Confirmation website (fees may apply).
Our standard processing time is 5 business days.
We’ll email your certificate(s) in PDF format to the email address provided.
We are here to help, please email
info@themutual.com.au
The Mutual Bank does not charge a fee for audit certificate requests submitted directly to us. Requests submitted through the Confirmation portal may attract third‑party fees.
