Webchat is a real-time communication tool that allows users to interact with our Member Service Team through text-based messaging on our website.
You can access webchat by clicking on the chat icon found on the bottom right corner of our website. This will open a chat window where they can start a conversation with a Team Member.
No, webchat is a free service provided by The Mutual Bank to assist with enquiries.
If the webchat is not working, please try refreshing your browser or clearing your browser cache. If the issue persists, please contact our team via email – info@themutual.com.au or phone 1300 688 825 during regular hours.
Webchat is supported on all major browsers, including Chrome, Firefox, Safari, and Edge. Ensure that your browser is updated to the latest version for optimal performance.
Yes, your information is secure during a webchat session.
We use encryption and other security measures to protect data and ensure privacy. It is important that NO personal information is shared in the chat.
The following warning is given at the start of the chat:
Please don’t share any sensitive information such as PINs, logins or passwords in this chat. Any personal information you provide will be handled in accordance with our Privacy Policy.
Yes, webchat transcripts can be saved. You can request a copy of your chat transcript from the Team Member at the end of your session.
You can receive a wide range of support via webchat, including technical assistance, product information and general inquiries about our products and services.
Our webchat service is available Monday to Friday from 9:00 am to 5:00 pm. Outside of these hours, you can leave a message, and a member of our team will get back to you as soon as possible.
Our Team Members strive to respond to webchat inquiries within minutes during regular operating hours. Response times may vary depending on the volume of inquiries.
Our representatives can provide general advice based on your preferences and needs. Simply share your requirements, and they will discuss our products or services.
