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Award recognition for The Mutual Bank

A great banking product may attract attention, but great service earns trust.  That combination has seen The Mutual Bank recognised on the national stage once again, taking out Term Deposit Account of the Year (Customer-Owned Bank) at the 2026 WeMoney Awards while also earning finalist recognition across five additional categories, including two awards for customer service excellence.  The win marks the second consecutive year The Mutual Bank has received the prestigious term deposit award, reinforcing its position as a leader in delivering value for Members through its customer-owned model.  The award recognises The Mutual Bank's ability to deliver strong value for Australian savers through competitive rates, flexible term options and the confidence of banking with a customer-owned institution. At a time when many Australians are looking for secure ways to grow their savings, the award reinforces The Mutual Bank's commitment to helping Members make their money work harder.  The Mutual Bank was also named a finalist in:  Best for Flexibility (Term Deposits)  Best Low Rate Credit Card (Customer-Owned Bank)  Excellent Rates & Fees (Customer-Owned Bank)  Outstanding Customer Service (Credit Cards)  Outstanding Customer Service (Savings Accounts)  The customer service finalist nominations are particularly significant for The Mutual Bank, recognising excellence across both Savings Accounts and Credit Cards. The recognition reflects the bank's ongoing investment in personalised service, local expertise and meaningful Member relationships.  The Mutual Bank CEO Mark Williams said the results demonstrate the bank's commitment to delivering both competitive products and exceptional member experiences.  "We're incredibly proud to receive this recognition from WeMoney, particularly at a time when Australians are looking not only for competitive products, but a banking experience they can trust.  "While winning Term Deposit Account of the Year for a second consecutive year is a fantastic achievement, being named a finalist in two Outstanding Customer Service categories is equally meaningful.  "We're particularly pleased to receive this recognition while many Australians are focused on building their savings and financial security. This award reinforces that our term deposit offering continues to provide outstanding value for Members.  "As a customer-owned bank, service isn't something we see as a department. It's part of every interaction, every conversation and every decision we make for our Members. These recognitions reflect the dedication of our people and their commitment to helping people thrive."  Matthew Ikin, Executive General Manager at WeMoney, said The Mutual Bank's continued success demonstrates its leadership within the customer-owned banking sector.  "These back-to-back wins cement The Mutual's position as a true market leader."  WeMoney now reaches more than 1.4 million Australians, with 93% of its audience made up of Gen Z and Millennial consumers. The awards help consumers identify financial institutions delivering exceptional value and service, while providing winners such as The Mutual Bank with valuable credibility among younger Australians choosing who they bank with.  Since 1888, The Mutual Bank has been helping people thrive through competitive products, personalised service and meaningful community support. This latest recognition reflects the strength of a banking model built around people, not shareholders.  Awards and ratings are one factor consumers may consider when choosing a financial product and should not be relied on as the sole basis for a decision.

Make it Yours: Home Buying Information Event

Buying a home is more than signing a contract or applying for a loan. It is a journey filled with decisions, new terminology and moments that can shape the next chapter of your life.  For some people, it is a journey they are taking for the first time. For others, it may have been many years since they last purchased a property, and the process can feel unfamiliar all over again.  Wherever you are starting from, having the right information and knowing who can help can make the path ahead feel much clearer.  That is why The Mutual Bank is hosting Make it Yours: Understanding the Home Buying Journey, a free information evening at the Hunter River Hotel on Wednesday 16 September 2026.   Practical information from local professionals  The evening will bring together members of The Mutual Bank’s local Lending Team, local conveyancers and local real estate agents to explain the different stages involved in purchasing a home.  Attendees will receive practical information about preparing to apply for a home loan, understanding borrowing power and pre-approval, looking for the right property, working with a real estate agent, reviewing contracts, engaging a conveyancer and preparing for settlement.  The session is designed to help take some of the mystery out of the process. It will also give attendees an opportunity to hear different perspectives from the professionals who help buyers move from an initial idea to the moment the keys are finally in their hands.   Who should attend?  The event is open to anyone who would like a clearer understanding of the home buying process.  It may be helpful if you are:  Considering buying a home but are unsure where to begin  Saving for a deposit and planning for the future  Preparing to speak with a lender  Returning to the property market after some time  Supporting a child, family member or friend through the process  Looking for a clearer picture of what happens between pre-approval and settlement  You do not need to arrive with detailed knowledge, a completed savings plan or a property already in mind. The purpose of the evening is to help you understand the journey and feel more confident about the questions to ask along the way.   Event details  Event: Make it Yours: Understanding the Home Buying Journey Date: Wednesday 16 September 2026 Venue: Hunter River Hotel Doors open: 5.30pm Light dinner and welcome drink: Provided Speaker program: 6.30pm to 8.30pm Cost: Free, bookings essential  Places are limited.    Book your free ticket:  Make it Yours: Understanding the Home Buying Journey  A home can begin as an idea, a goal or a hope for the future. Wherever your journey begins, good information can help you take the next step with greater clarity and confidence.    The information provided at this event is general in nature and has been prepared without taking into account your objectives, financial situation or needs. and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.  Eligibility criteria, terms, conditions, fees and charges apply to all loans.

Scam Awareness

What is financial abuse of older people?

Monday 15 June marks World Elder Abuse Awareness Day, a time to raise awareness of an issue that is often hidden but increasingly affecting older Australians.  Financial abuse is the most common form of abuse experienced by older Australians. As our population ages, the importance of recognising and responding to this issue has never been greater. Over the past 40 years, the proportion of Australians aged 65 and over has doubled, and this trend is expected to continue in the decades ahead.  So, what is elder financial abuse, and what can you do if you suspect something isn’t right?  Financial abuse occurs when someone illegally or improperly uses an older person’s money, property or assets.  Sadly, the person responsible is often someone the older person knows and trusts. In many cases, it involves adult children, close family members, carers or friends. Because it can happen without the older person’s knowledge, financial abuse can be difficult to detect and deeply distressing.  Financial abuse can take many forms, including:  Coercion or pressure to change a will, sign over property or alter financial arrangements Unauthorised control over bank accounts or finances, limiting access to their own money Misuse of Power of Attorney, where decisions benefit the appointed person rather than the older person  Direct theft, such as stealing cash, cards or personal belongings  Banking exploitation, including using financial documents or accounts without permission How to spot the signs  Financial abuse often happens behind closed doors, but there are warning signs to look out for.  You might notice:  Unpaid bills or utilities, despite having sufficient income Large or unusual bank withdrawals or transfers A sudden lack of money for everyday essentials like food or medication Unexpected changes to wills, legal documents or financial arrangements  Confusion or uncertainty about financial decisions A new person taking control of finances or becoming overly involved If something doesn’t feel right, it’s important to trust your instincts and look a little closer.  What to do if you’re concerned  If you believe you or someone you know may be experiencing financial abuse, support is available and taking early action can make a real difference.  Call 1800 ELDER HELP (1800 353 374)  This free, confidential service will connect you to your local state or territory support service for advice and assistance.  Visit Compass  Compass is a government-funded website offering practical resources and information about elder abuse.  Contact your financial institution  If the situation involves bank accounts or financial pressure, speak to your bank immediately. The Mutual Bank has trained team members who can help protect accounts, including placing holds or reviewing access.  Review Power of Attorney arrangements  If a Power of Attorney is being misused and the older person has capacity, it can be changed or revoked. In NSW, the NSW Civil and Administrative Tribunal (NCAT) can investigate concerns and appoint independent decision-makers if needed.  Contact police in urgent situations  If there is theft, fraud, threats or immediate danger, contact your local police straight away.  We’re here to help  At The Mutual Bank, we’re committed to supporting the financial wellbeing of our Members and the communities we serve.  If you’re ever unsure about activity on your accounts or need support, please reach out to our team. We’re here to listen and help you take the right steps to protect yourself or someone you care about. 

Community

The Mutual Bank named Business of the Year at Hunter Region Business Excellence Awards

The Mutual Bank has been named as one of the Hunter Region’s leading organisations, winning both the prestigious Business of the Year title and the Financial and Real Estate Services category at the 2026 Hunter Region Business Excellence Awards. The dual recognition highlights the Bank’s longstanding commitment to delivering personalised, Member‑owned banking while supporting the financial wellbeing of local families, businesses and communities. Chief Executive Officer Mark Williams said the recognition was particularly meaningful given the Bank’s deep connection to the region. “This recognition reflects the trust our Members place in us every day,” Mr Williams said. “To be named Business of the Year, alongside winning our category, is an incredible honour and a testament to our people, our purpose and our connection to the Hunter. “Being recognised in a region like the Hunter – known for its resilience, strong relationships and community spirit – makes this achievement particularly meaningful for our organisation.” Established in 1888, The Mutual Bank has supported generations of Members, reinvesting profits back into better rates, services and local initiatives rather than paying dividends to shareholders. As a Member‑owned bank, its purpose has remained unchanged for more than 137 years: to champion the financial wellbeing of Members and contribute to stronger, more connected communities. Mr Williams said the awards belongs not only to the organisation, but to the people behind it. “This recognition is shared with our team, whose care and commitment show up in every interaction, and with our Members and community who continue to support us,” he said. Over the past 12 months, The Mutual Bank has delivered strong performance and community impact, alongside receiving national recognition for its home loan offering and continuing to make investment in local initiatives across sport, education, health and social support services. “Our focus has always been simple - to stand alongside our Members and back the region we’re proud to call home, and this award encourages us to keep doing exactly that,” Mr Williams said. As proud sponsors of the Business Woman of the Year Award, The Mutual Bank also congratulates Sarah-Jane Dunford, Founder of Riskology, on this well-deserved recognition and celebrates the outstanding contribution she is making to the Hunter business community.

Community

Helping local charities support people doing it tough this winter

The Mutual Bank Winter Appeal 2026 is now underway, inviting members, staff and the wider community to support local people doing it tough this winter. From 11 May to 19 June, donations can be dropped off at The Mutual Bank branches and Head Office to help local charities provide practical support where it is needed most. This year’s appeal supports seven local charities across the Hunter and surrounding region, helping individuals and families facing financial hardship, housing insecurity and other everyday challenges. From pantry essentials to warm winter items, every donation stays local and helps trusted community organisations offer care, dignity and hope.   Supporting local communities through winter Winter can bring extra pressure for households already juggling rising living costs. The Mutual Bank’s annual Winter Appeal gives the community a simple, practical way to help, whether by donating pantry staples, hygiene products or warm clothing for people who need support right now. For local charity partners, these donations mean more than everyday items. They help create comfort, relief and reassurance for people facing a difficult season. It is one more way The Mutual Bank continues to stand beside the communities it has proudly supported since 1888.   How to donate to the Winter Appeal Getting involved is simple. Add an extra item to your weekly shop and drop it into your nearest The Mutual Bank branch or Head Office collection point before 19 June. Most charity partners are requesting practical everyday essentials such as: Tinned and long-life pantry items Personal hygiene products Warm winter essentials such as gloves, beanies, jackets and blankets Donations collected through the appeal will support Dungog Shire Community Centre, Carries Place, Soul Hub, Our Circle Maitland, Maitland Region Community Support, Port Stephens Family and Neighbourhood Service, and Great Lakes Women’s Shelter. By supporting these local organisations, every contribution helps people across our region feel seen, supported and cared for. At The Mutual Bank, community support has always been part of who we are. As a member-owned bank, we are proud to back the people and organisations working quietly every day to make life better for others. This winter, we invite our community to be part of something simple, practical and genuinely meaningful. Visit your nearest The Mutual Bank branch before 19 June to support the Winter Appeal 2026. Find your nearest branch >>

Scam Awareness

Bank impersonation scams are on the rise

Important update: bank impersonation scam activity  We are aware of scam activity where callers are impersonating banks and posing as fraud teams to trick people into moving money or sharing security information.  We are actively monitoring the situation and working closely with our fraud teams to protect our Members.  What’s happening  Scammers may contact people by phone or text pretending to be from our fraud team. They often use believable personal information and create urgency to pressure people to act quickly.  They may ask you to:  Transfer funds to another account  Share one‑time security codes or passwords  Click links to “secure” your account  What you need to know  The Mutual Bank will never ask you to move your money  We will never ask for one‑time passcodes or passwords  We will not pressure you to act urgently over the phone or by text   If something doesn’t feel right, hang up.  What to do if you receive a suspicious call  Do not engage or provide information  Hang up immediately  Contact us using the phone number on our website  Think you may have been scammed?  Act quickly:  Contact your bank immediately to report the incident  Change passwords on banking, email and other online accounts  Get support  ID Support NSW | NSW Government  Report the scam to Scamwatch.gov.au. Reporting scams helps warn others and disrupt criminal activity.  Remember!   It’s important to remember:  We will never ask you to move your money to another account  We will never ask for one-time passcodes, PINs or passwords  We will not pressure you to act urgently over the phone or by text  If you’re ever unsure, please hang up and contact us using the phone number listed on our public website.  Watch: How bank impersonation scams work  This video explains how scammers impersonate banks and why their tactics can seem so believable.  Awareness is one of the most effective ways to protect yourself. By staying alert and knowing what to look out for, you can help keep your money and personal information safe. 

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