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Managing Money

Sending money oversees now even easier

We’re excited to announce a new feature that makes sending money overseas easier than ever for our Members.  You can now make international transfers under $2000 directly through Internet Banking — securely, conveniently and with no fees for self-service transactions.  What’s New?  Through our trusted partner Convera, Members can now access international money transfers online. Whether you're supporting family abroad, paying for overseas goods or services, or managing international business, this feature puts the power in your hands at your convenience.  Self-service convenience: No need to visit a branch, just log in to your Internet Banking to send international transfers. If you need to make a payment more than $2000, please contact us.  More than 30 currencies supported: Including USD, EUR, GBP, NZD, INR, CNY, JPY and more.  No fees for online transfers: Save on costs when you manage transfers yourself in Internet Banking.  Secure and reliable: Backed by Convera’s global network.  Making an international payment is simple:  Log in to Internet Banking. Go to Send Money > International Transfer. Choose an existing payee or add a new recipient. Enter recipient details including bank name, SWIFT/BIC, and account number or IBAN. 5. Select the currency and amount.  Review the exchange rate and enter the purpose of payment. Submit the transfer—new payees will require second factor authentication (SMS One Time password or your token) for verification. Optionally, you can add your email to receive a receipt. To complete a transfer, have the following information ready:  Recipient’s full name and address  Bank name and SWIFT/BIC code  IBAN or account number  Reason for payment  Learn more about International Transfers and read our Frequently Asked Questions.  Important information: The Mutual Bank has entered into contractual arrangements with Convera Australia Pty Ltd (ACN 150 129 749; AFSL 404092) (“Convera”), to assist it in fulfilling certain foreign exchange and payment services, including telegraphic transfers. The relationship relating to the services described is solely between you and The Mutual Bank. If you make or receive an international transfer, the Mutual Bank will receive a commission from Convera.  

Home and Property

Insure with CGU and get a $100 eGift Card

Looking to protect your home, car, or investment property? Now’s the perfect time. From 27 October to 7 December 2025, The Mutual Bank is offering a $100 eGift card for every new eligible CGU insurance policy taken out. Whether it’s Building, Contents, Landlords, or Comprehensive Motor Vehicle Insurance, you’ll be rewarded for helping secure your peace of mind. How it works Take out a new eligible CGU policy through The Mutual Bank. Ensure your policy starts during the offer period and is paid in full or first instalment. Receive your $100 eGift card via email or SMS within 8 weeks of the campaign end. Ready to insure and be rewarded? Visit CGU Insurance campaign, call into a branch or call us on 1300 688 825. Promotion valid from 27 October until 7 December 2025. The eGift Card will be provided per eligible policy, not per person. Terms  and conditions apply.  The Mutual Bank ABN 94 087 651 983, AFSL 238139 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 under the CGU brand. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (your personal circumstances). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant the PDS and TMD from the CGU website https://www.cgu.com.au/partner/policy-booklets.  

Scam Awareness

Confirmation of Payee is here

A new layer of protection for your payments is now live. The Mutual Bank has introduced Confirmation of Payee (CoP) - an industry-wide service designed to help protect you from mistaken payments and scams when sending money to a BSB and account number. What is Confirmation of Payee? Confirmation of Payee checks the account name, BSB, and account number you enter against the details held by the recipient’s bank. It then lets you know whether the information matches, closely matches, or doesn’t match at all. This gives you more confidence that your money is going where you intend it to. How does it work? You don’t need to do anything to activate CoP, it’s already available in Internet Banking and the Mutual App. When you make a payment or update a payee’s details, you’ll see the match result before confirming the transaction. Learn more, including some Frequently Asked Questions here. 

Closure of our Edgeworth Branch

After careful consideration, we have made the difficult decision to close our Edgeworth Branch (including the ATM) on 30 September 2025, which will be the last day of trading.    This decision was not made lightly given that we remain firmly committed to providing a physical branch network for our Members.    Why is the branch closing?  The Mutual Bank must ensure that our Members’ funds are used prudently and invested where the greatest value can be provided to our Members.  Given the Edgeworth Branch has only seen 20 Members visit in the past six months, it is no longer viable to continue its operations.  We intend to redeploy these funds into our physical branch network, including refurbishment of existing branches and assessing future locations for new branches and also continuing the uplift of our digital and virtual capabilities.  What will happen to the current staff?  We are pleased to inform you that no staff will lose their jobs because of this closure. All staff members will be redeployed to our other branches within the network, ensuring that their expertise and dedication continue to benefit our Members.  What about the Members who used the Edgeworth Branch?  We are committed to keeping our Members informed throughout this transition. Members who frequently use the Edgeworth Branch have been contacted personally.   Members are welcome to visit our Mayfield Branch and can check our website for the locations of other branches. We are keen to maintain our physical presence and are actively looking into opening another branch in the Hunter Region to better serve our Members.  We understand that this closure may cause inconvenience to some Members, and we sincerely apologise for any disruption this may cause.  We appreciate your understanding and continued support as we strive to provide the best possible service to our Members.   What is the future of The Mutual Bank’s branch network?  As a customer-owned bank, branches are an important part of our service delivery and our strategic approach of providing Members with a choice of channels to do their banking.  We are actively looking for better positioned locations in the Hunter to best serve our Member base.  The Mutual Bank is investing in our branch network with a refurbishment plan and have just completed our East Maitland Branch renovations.   

Member helps open our refurbished branch

In a world of change, Lyn Maber has been banking with The Mutual Bank for almost 60 years - and 44 of those years at the East Maitland Branch. She helped The Mutual Bank CEO Mark Williams cut the ribbon on Tuesday 3 June 2025 to officially open our newly-renovated branch on George Street East Maitland. Mark said the bank’s vision was to create a modern and functional environment that customers would love, and teams would enjoy working in. “Our passion for service shines through every aspect of our business,” Mark said. “We are committed to providing exceptional personal service in our branches, and this newly renovated branch is a testament to that commitment. This contemporary, state-of-the-art facility brings a fresh, modern feel for our Members, and for our Branch Team.” Ms Maber said she loves her new-look branch and was happy to continue her long stint of banking locally. “I’ve been with The Mutual Bank since I was about 18, and I am nearly 77!” she proudly exclaimed. “It’s the service, the friendliness that keeps me coming back. “I have been a member since I was in my late teens and back then it was a branch in Church Street Maitland. “When the East Maitland Branch opened [in 1981] I started to come here, and I’ve always stuck with them as they've always looked after me. “Only recently I needed some help with my cards because of scammers, and the service I received was extra special.“ One of the exciting new features of the renovated branch is a special area dedicated to community organisations. “We believe in supporting our community, and this space is available for local charities, sporting organisations and fundraising groups to use during branch hours,” said Mark. “They can bring in posters, set up a laptop, and engage with people who visit the branch about their upcoming events or initiatives. This is our way of giving back and fostering a strong sense of community.” Mark praised the architects, ARCH, and builders Collaborative Construction Solutions for making the vision of a new branch a reality with a seamless project.“Their expertise and dedication have been instrumental in bringing this project to life," he said. “Most importantly, we thank our Members for their patience and continued support during the construction period and we hope they enjoy the new look and features of their branch.”

Severe weather: We are here to help

The Mutual Bank team trust all our Members are keeping safe during the current extreme weather in the Hunter Region and parts of New South Wales.  Chief Member Officer Matthew Dunnill said The Mutual Bank Team is here to help any Member who has been impacted by rain and flooding.  “Members experiencing financial hardship, or any other banking issue, can call our team on 1300 688 825, email us at info@themutual.com.au or visit your local branch,” he said.  "We have a Financial Hardship Request Form on our website which you can fill out and email back to us, and our team will be in touch to see how we may be able to assist you. “Members who have CGU insurance can call 13 24 80 or make a claim online at cgu.com.au/claims.”  The SES have recommended Live Traffic to keep you updated on road conditions and in particular road closures. It can be accessed here. The NSW SES, ABC Newcastle radio and the Port Stephens, Maitland and Cessnock Councils have regular updates on their websites and Facebook feeds.  The safety of our staff is paramount and some branches may be closed during lunch breaks.  Anyone who has experienced damage from the rain or has floodwater threatening their property, please call the State Emergency Service on 132 500. Call 000 in an emergency.

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Member notices Budgeting Scams