Over the festive season our Branches and Contact Centre will be closed on the following days:
Christmas Day: Thursday 25 December 2025
Boxing Day: Friday 26 December 2025
Saturday 27 December 2025
New Years Day: Thursday 1 January 2026
Regular hour will apply on all other days
Scheduled Payments:
Scheduled payments for 25 – 27 December 2025, will be processed in advance on Wednesday 24 December.
Scheduled payment for Thursday 1 January 2026, will be processed in advance on Wednesday 31 December 2025.
We thank you for your understanding and wish you a happy and safe festive season.
The Mutual Bank is proud to announce that our Data and Analytics Intern Joseph Hill has won the Student Employability Achievement Award at the University of Newcastle’s 2025 Employability Excellence Awards.
Joseph joined The Mutual Bank in June 2025 and is working in the Data and Analytics team whilst studying a Bachelor of Mathematics / Bachelor of Data Science and quickly became an integral part of our team. From day one, he impressed us with his fresh ideas, positive attitude, and eagerness to learn. His hard work and commitment have now been recognised on a major stage.
This award celebrates students who demonstrate initiative, adaptability, and dedication to developing employability skills through diverse experiences. Joseph’s journey is a shining example of how curiosity and persistence can lead to incredible career opportunities.
We were proud to celebrate alongside Joseph at the awards night and even more excited when the University of Newcastle’s media team visited our Head Office to film a special video highlighting his achievement.
Want to hear Joseph’s story? Watch his video here
Why This Matters for Your Career
At The Mutual Bank, we believe in creating career-ready opportunities for students and graduates. Internships like Joseph’s provide hands-on experience, mentorship, and exposure to real-world projects that help future professionals thrive.
As the University of Newcastle celebrates 60 years of serving our regions, these awards showcase the partnerships and programs that prepare students for life beyond university – through career-ready placements, innovative teaching, and impactful industry engagement. We’re honoured to play a role in this journey.
Explore Careers at The Mutual Bank
Looking for an opportunity to kickstart your career in banking, data analytics, or customer service? Join a team that values growth, innovation, and community impact.
View Current Opportunities
Interested in doing an internship or University placement at The Mutual Bank? > Contact our People and Culture team
Congratulations again, Joseph! You’ve done us proud.
We’re excited to announce a new feature that makes sending money overseas easier than ever for our Members.
You can now make international transfers under $2000 directly through Internet Banking — securely, conveniently and with no fees for self-service transactions.
What’s New?
Through our trusted partner Convera, Members can now access international money transfers online. Whether you're supporting family abroad, paying for overseas goods or services, or managing international business, this feature puts the power in your hands at your convenience.
Self-service convenience: No need to visit a branch, just log in to your Internet Banking to send international transfers. If you need to make a payment more than $2000, please contact us.
More than 30 currencies supported: Including USD, EUR, GBP, NZD, INR, CNY, JPY and more.
No fees for online transfers: Save on costs when you manage transfers yourself in Internet Banking.
Secure and reliable: Backed by Convera’s global network.
Making an international payment is simple:
Log in to Internet Banking.
Go to Send Money > International Transfer.
Choose an existing payee or add a new recipient.
Enter recipient details including bank name, SWIFT/BIC, and account number or IBAN.
5. Select the currency and amount.
Review the exchange rate and enter the purpose of payment.
Submit the transfer—new payees will require second factor authentication (SMS One Time password or your token) for verification.
Optionally, you can add your email to receive a receipt.
To complete a transfer, have the following information ready:
Recipient’s full name and address
Bank name and SWIFT/BIC code
IBAN or account number
Reason for payment
Learn more about International Transfers and read our Frequently Asked Questions.
Important information: The Mutual Bank has entered into contractual arrangements with Convera Australia Pty Ltd (ACN 150 129 749; AFSL 404092) (“Convera”), to assist it in fulfilling certain foreign exchange and payment services, including telegraphic transfers. The relationship relating to the services described is solely between you and The Mutual Bank. If you make or receive an international transfer, the Mutual Bank will receive a commission from Convera.
Looking to protect your home, car, or investment property? Now’s the perfect time.
From 27 October to 7 December 2025, The Mutual Bank is offering a $100 eGift card for every new eligible CGU insurance policy taken out.
Whether it’s Building, Contents, Landlords, or Comprehensive Motor Vehicle Insurance, you’ll be rewarded for helping secure your peace of mind.
How it works
Take out a new eligible CGU policy through The Mutual Bank.
Ensure your policy starts during the offer period and is paid in full or first instalment.
Receive your $100 eGift card via email or SMS within 8 weeks of the campaign end.
Ready to insure and be rewarded?
Visit CGU Insurance campaign, call into a branch or call us on 1300 688 825.
Promotion valid from 27 October until 7 December 2025. The eGift Card will be provided per eligible policy, not per person. Terms and conditions apply. The Mutual Bank ABN 94 087 651 983, AFSL 238139 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 under the CGU brand. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (your personal circumstances). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant the PDS and TMD from the CGU website https://www.cgu.com.au/partner/policy-booklets.
We’re excited to launch our new campaign designed to support first home buyers with a generous cashback offer and access to government schemes.
Starting 16 October, eligible borrowers can enjoy a $5,000 cashback when they meet specific conditions, making the dream of home ownership even more achievable.
Both Owner Occupied and Investment loans are eligible for the cashback offer.
Making first home ownership even closer, eligible first home buyers can also access the Australian Government 5% Deposit Scheme. This means they can buy a first home with as little as 5% deposit and no need to pay Lenders Mortgage Insurance if they meet the eligibility criteria for the scheme.
Learn more.
Cashback offer is available for new applications submitted between 16 October and 30 November 2025 and settled by 30 April 2026. Excluding construction loans where settlements may vary. Offer can be withdrawn at any time, minimum loan amount $500,000. Only available for eligible first home buyers for purchases and new builds. To be eligible to receive the bonus your salary must be directed to your Everyday Account or 100% Offset Account. View full Terms and Conditions for the First Home Buyer Cashback Offer.
A new layer of protection for your payments is now live.
The Mutual Bank has introduced Confirmation of Payee (CoP) - an industry-wide service designed to help protect you from mistaken payments and scams when sending money to a BSB and account number.
What is Confirmation of Payee?
Confirmation of Payee checks the account name, BSB, and account number you enter against the details held by the recipient’s bank. It then lets you know whether the information matches, closely matches, or doesn’t match at all. This gives you more confidence that your money is going where you intend it to.
How does it work?
You don’t need to do anything to activate CoP, it’s already available in Internet Banking and the Mutual App. When you make a payment or update a payee’s details, you’ll see the match result before confirming the transaction.
Learn more, including some Frequently Asked Questions here.
