Compliments and Complaints Form

Thank you for your feedback. It helps us to improve our products and services for you.

  • Home
  • Forms
  • Compliments and Complaints Form
Please provide your contact details
How can we help you?
Privacy and Consent

The Mutual Bank collects, uses and discloses your personal information to respond to your enquiry and provide our products and services. If you do not provide the requested information, we may be unable to respond to your enquiry. Our Privacy Notice explains how we handle your personal information, including how we collect, use and disclose your information, who we may share it with, and how you can access and correct your information or make a complaint.

Please note our team will respond to you during business hours.

The Mutual Bank

Personal

Transaction accounts
Savings accounts
Home loans
Personal loans
Credit card
Insurance

Business

Business accounts
Business savings
Business loans

Help

Contact us
Lost or stolen cards
Scams and fraud
Financial hardship
Compliments and complaints
Accessibility

About

Our values
Latest news
Community
Sponsorship
Careers

Follow us

Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Information is current as at date of appearance and is subject to change. We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time, and we cannot guarantee that this website is free from any errors, inaccuracies or omissions. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139.

Download our app

Apple app store Google play store

Aboriginal flag Torres straight island flag
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which The Mutual Bank operates and where our team members reside.