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To meet security and privacy obligations, our team is unable to change or provide specific member or account information via email. To maintain the security and privacy of your information, please do not include any confidential or account specific information in your query.

Financial Services Guide

Please take the time to read our Financial Services Guide and Credit Guide available on The Mutual Bank website. The Financial Services Guide introduces our retail customers to The Mutual Bank and sets out basic information about us, including our remuneration arrangements and relationships with product issuers. The Credit Guide provides you with an understanding of what to expect from us when we provide credit to you, and includes information about some of our obligations under the National Consumer Credit Protection Act 2009.

Privacy and Consent

The Mutual Bank collects, uses and discloses your personal information to respond to your enquiry and provide our products and services. If you do not provide the requested information, we may be unable to respond to your enquiry. Our Privacy Notice explains how we handle your personal information, including how we collect, use and disclose your information, who we may share it with, and how you can access and correct your information or make a complaint.