Keep track of your banking with the convenience of the Mutual App on your iOS or Android device
The Mutual App gives Members secure, convenient access to their banking from their smartphone.
Whether you're checking your balance, making a payment, or managing your savings goals, the Mutual App is designed
to make banking easier, smarter and more personal.
Important Update to the Mutual App
To help keep your banking secure, we’ve retired an older version of The Mutual App (App 2) as part of ongoing security and system improvements.
If you’re using an outdated version of the app, you may see a message asking you to update before logging in.
Please ensure your device is running one of the following supported operating systems:
Apple iPhone: iOS 12.2 or above
Android devices: Android 7 or above
If your device cannot update to a supported version, you can still access your accounts anytime using our mobile‑friendly Internet Banking on our website, or by using another supported device.
→ Use a biometric login, pattern or PIN
→ Change your Internet Banking password
→ Reset your Mutual Visa Card PIN
→ Temporarily lock your Mutual Visa Card
To login to the Mutual App you will need to use your Internet Banking User ID and password. If you do not have an Internet Banking User ID and password, please call our Contact Centre on 1300 688 825 or email info@themutual.com.au for assistance.
Important: The Mutual Bank will never ask you to transfer money to keep it safe or request your online banking passwords, one-time security codes, PINs, or tokens over the phone.
If you are registered for Internet Banking, you can download the Mutual App in either the App Store (iOS device) or Google Play (Android device).
If you have automatic updates set up on your device your existing Mutual App will automatically upgrade, otherwise you will need to update via the App Store or Google Play Store.
Yes, Members will be required to log in when accessing the new app for the first time.
To use The Mutual Bank App, your device must be running one of the following supported operating systems:
If your device does not meet these minimum requirements, you may not be able to install or update the app. You can still access your accounts anytime using our mobile‑friendly Internet Banking on our website.
Go to the Profile tab → Edit → Choose either “Take new photo” or “Choose existing photo.” To remove, select “Remove photo.”
Go to the main Menu in the top left of home screen → Settings → App security and banking limits → Daily transaction limits.
Please call our friendly Contact Centre Team on 1300 688 825 during regular business hours.
® Registered to BPAY Pty Ltd ABN 69 079 137 518
