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How can we help you?

Phone us

General Enquiries

You can call our local team Mon to Fri 9am-5pm and Sat 9am-12pm:

1300 688 825 - Australia-wide

+61 2 4933 8044 - if you’re overseas.

Lost, Stolen or Damaged Cards

1800 800 521 (24 hours toll free) or

1300 688 825 (during business hours)

Message us

Online form

Complete the form below and our team will get back to you.

Email

For non-urgent enquiries email info@themutual.com.au.

Feedback, compliments and complaints

Tell us what we're doing well, or what we need to improve on.

Meet us

Visit Us

You can visit our friendly personal bankers at The Mutual branches. Find out more about your nearest branch location.

Head office

Our head office is based in Maitland, supporting our network of branches and helping deliver local banking solutions across the Hunter region.

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Corporate details

ABN

94 087 651 983

AFSL/Australian credit licence

238139

BSB

646 000

The Mutual Bank

Personal

Transaction accounts
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Personal loans
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Insurance

Business

Business accounts
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Business loans

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Information is current as at date of appearance and is subject to change. We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time, and we cannot guarantee that this website is free from any errors, inaccuracies or omissions. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139.

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Aboriginal flag Torres straight island flag
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which The Mutual Bank operates and where our team members reside.