Important update: bank impersonation scam activity
We are aware of scam activity where callers are impersonating banks and posing as fraud teams to trick people into moving money or sharing security information.
We are actively monitoring the situation and working closely with our fraud teams to protect our Members.
What’s happening
Scammers may contact people by phone or text pretending to be from our fraud team. They often use believable personal information and create urgency to pressure people to act quickly.
They may ask you to:
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Transfer funds to another account
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Share one‑time security codes or passwords
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Click links to “secure” your account
What you need to know
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The Mutual Bank will never ask you to move your money
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We will never ask for one‑time passcodes or passwords
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We will not pressure you to act urgently over the phone or by text
If something doesn’t feel right, hang up.
What to do if you receive a suspicious call
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Do not engage or provide information
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Hang up immediately
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Contact us using the phone number on our website
Think you may have been scammed?
Act quickly:
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Contact your bank immediately to report the incident
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Change passwords on banking, email and other online accounts
Get support
ID Support NSW | NSW Government
Report the scam to Scamwatch.gov.au. Reporting scams helps warn others and disrupt criminal activity.
Remember!
It’s important to remember:
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We will never ask you to move your money to another account
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We will never ask for one-time passcodes, PINs or passwords
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We will not pressure you to act urgently over the phone or by text
If you’re ever unsure, please hang up and contact us using the phone number listed on our public website.
Watch: How bank impersonation scams work
This video explains how scammers impersonate banks and why their tactics can seem so believable.
Awareness is one of the most effective ways to protect yourself. By staying alert and knowing what to look out for, you can help keep your money and personal information safe.
