Our branches and Contact Centre will be closed on Monday 26 January for the Australia Day public holiday. Payments scheduled for 26 January will be processed in advance on Saturday 24 January.
We thank you for your understanding.
If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.
The Mutual App
- Open The Mutual App
- Go to ‘Cards’ and select your card
- Change your card status from ‘unlocked’ to ‘locked’
You can also order a replacement card by selecting ‘Replace Damaged Card’
Talk to us
You can also block your card and order a replacement by calling us on 1300 688 825 (within Australia) or +61 2 4933 8044 (from overseas) 9am – 5pm Mon-Fri or 9am-12pm Saturday (AEST/AEDT).
For after hours Visa Card support call 1800 800 521.
For Visa Global Customer Assistance see https://www.visa.com.au/travel-with-visa/travel-support.html
