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Choose your cover
COVID-19 Cover
If you are diagnosed with COVID-19 whilst travelling, we have benefits available on our domestic and international policies including cover for overseas medical costs.
Common scenarios for COVID-19 cover will be automatically included when taking out travel insurance with Cover-More. The level of benefits included will depend on the coverage and the type of policy you decide to purchase.
COVID-19 benefits may include:
- COVID-19 cover for overseas medical costs1
- COVID-19 cover for cancellation and amendments2
- Cover for additional COVID-19 expenses3
To discuss an existing policy, call 1300 889 137 or email CGU_travelinsurance@covermore.com
We're here when you need us
Emergency assistance
If you need urgent help, you can call Cover-More 24/7
From overseas: (02) 8907 5221
From Australia: 1300 889 137
Claims
It’s simple and easy to make a claim. Call Cover-More to get started or lodge a claim online.
From Australia: 1300 889 137
From overseas: (02) 8907 5072
Travel advice
Dip your toe before you dive in by finding out everything you need to know before you go.
Visit smartraveller.gov.au for the latest travel advice from the Australian Government.
Emergency Assistance
If you need urgent help, you can call Cover-More 24/7.
From Australia
Call 1300 889 137
Depending on your needs, Cover-More can help if:
- You need to find a medical facility and/or a doctor who speaks English
- You need to pay medical bills (if your claim is approved)
- You’ve lost your passports, travel documents or credit cards
- You need legal help or help getting home
From overseas
Cover-More also have numbers you can call from outside Australia. If you're in:
- New Zealand, call 0800 600 702
- The United Kingdom, call 0800 008 3118
- USA 1833 462 8181
- Canada 1833 511 9289
- Any other country, call (02) 8907 5221
(From all other countries of if you are experiencing difficulties with one of the numbers above: Call direct: +61 2 8907 5221.)
When you call, have your Cover-More Travel Insurance policy number handy and a phone number Cover-More can call you back on.
Insurance Claims
Lodging a claim
Claim online now through Cover-More’s easy, 5-step process:
- Describe the incident
- Enter your expenses or losses
- Upload any supporting documents
- Provide your bank details
- Review and finalise your claim
You can save and return to an incomplete claim for up to 28 days.
Once you've lodged your claim, Cover-More will update you on how it's progressing within 10 working days.
Following up an existing claim
Cover-More understand that as a result of your incident, you might already be out of pocket. That's why Cover-More try to process claims as quickly as possible.
You'll hear from Cover-More within 10 working days from the time they receive your claim.
To check your claim's progress, log into Cover-More’s online claims centre or contact them directly for more details.
Things to note...
View Product Disclosure Statement (PDS) and Financial Services Guide (FSG)
View Target Market Determination
View CGU Insurance's Financial Services Guide
