News

The Mutual Bank team trust all our Members are keeping safe during the current extreme weather in the Hunter Region and parts of New South Wales.  Chief Member Officer Matthew Dunnill said The Mutual Bank Team is here to help any Member who has been impacted by rain and flooding.  “Members experiencing financial hardship, or any other banking issue, can call our team on 1300 688 825, email us at info@themutual.com.au or visit your local branch,” he said.  "We have a Financial Hardship Request Form on our website which you can fill out and email back to us, and our team will be in touch to see how we may be able to assist you. “Members who have CGU insurance can call 13 24 80 or make a claim online at cgu.com.au/claims.”  The SES have recommended Live Traffic to keep you updated on road conditions and in particular road closures. It can be accessed here. The NSW SES, ABC Newcastle radio and the Port Stephens, Maitland and Cessnock Councils have regular updates on their websites and Facebook feeds.  The safety of our staff is paramount and some branches may be closed during lunch breaks.  Anyone who has experienced damage from the rain or has floodwater threatening their property, please call the State Emergency Service on 132 500. Call 000 in an emergency.

We are thrilled to announce that our East Maitland Branch has reopened after a major renovation! At The Mutual Bank, our passion for service shines through every aspect of our business. We are committed to providing exceptional personal service in our branches, and our newly renovated East Maitland Branch is a testament to that commitment. This contemporary, state-of-the-art facility brings a fresh, modern feel for you, our Members, and for our Branch Team. The East Maitland Branch, at 110 George Street East Maitland,  is the first to be redeveloped in our Branch of the Future program. This initiative aims to create a modern and functional environment that our Members enjoy visiting and our teams enjoy working in. The new design features improved navigation and functionality, ensuring a seamless banking experience. As a customer-owned bank, our profits go back into supporting our community and providing better products and services for our Members. Our goal is to give you the best banking experience possible. We believe in offering our Members a choice. While some Members prefer to deal with us in person, an increasing number of Members choose to self-service online. To support this, we successfully implemented a Digital Loan Origination Platform in 2024. We thank our Members for their patience and continued support during the construction period. Come and visit Promise and her team and experience the new look of our East Maitland Branch!

We are thrilled to announce the launch of our redesigned Mutual App, bringing you a fresh look and enhanced functionality to make your banking experience even better.  Thanks to valuable Member feedback, we've made changes to the navigation menu in our App, making it more user-friendly and intuitive. This includes:  A streamlined menu layout for easier access to key features.  Enhanced categorisation of services to help find what you need quickly.  Members can also now view and set their own daily transaction limits on payments. Previously, this required messaging or calling our team, but now you have the convenience and autonomy to manage your limits directly from the app.  You can update your limit from the standard $5,000 up to $20,000. If you wish to lower the limit again, you will need to manually update it back to $5,000. Multi-factor authentication is required to ensure the security of your transactions.  We are excited about these changes and our aim to bring you greater convenience and control over your banking experience. Stay tuned for more updates to Internet Banking and our website.  What do I need to do to get the new-look App?  If you have automatic updates set up on your device your existing Mutual App will automatically upgrade, otherwise you will need to update via the App Store or Google Play Store.  How do I change my daily transaction limits on Internet Banking?  Once logged in, go to the main Menu in the top of the home screen> Settings >Daily transaction Limits.  How do I change my daily transaction limits on the App?  Go to the main Menu in the top left of home screen> Settings>App security and banking limits>Daily transaction limits.  Need more help? Please call our friendly Contact Centre Team on 1300 688 825. You can learn more about the Mutual App here.

As faster and more secure payment options have become available, more Australians are choosing alternative payment services to cheques. With cheque use in rapid decline, the Australian Government has announced that the cheque system in Australia will wind down no later than 2030. The Australian banking industry is now planning for this phase-out, with some banks and many merchants already no longer accepting cheques as a form of payment. We understand that ongoing changes in the payments landscape can be challenging for some Members, and we want to ensure you are provided with sufficient notice and support to adjust to a world without cheques. As a result of these changes to the Australian cheque system, The Mutual Bank will start to phase out cheques. We will be in contact with impacted Members to explain the phasing-out timelines and provide support with switching to the many alternative payment services available. We are here to help you navigate through this transition – please talk to our friendly Contact Centre Team on 1300 688 825 if we can assist you. You can learn more about the timeline and read our Frequently Asked Questions here.